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Responsible
- Provide first-level technical support for hardware (computers, printers, peripherals), software, and network-related issues.
- Diagnose and troubleshoot system errors, network connectivity, and application issues to ensure minimal downtime.
- Install, configure, and maintain operating systems, applications, and IT equipment.
- Assist in managing IT assets, including hardware tracking, software licensing, and equipment maintenance.
- Create and update technical documentation, including troubleshooting guides and user manuals.
- Support CCTV systems and basic IT security measures.
- Collaborate with the IT team to implement system upgrades and improvements.
- Ensure timely escalation of complex issues to higher-level IT teams when needed.
- Provide basic training to employees on IT best practices and security guidelines.
- Proficiency in operating systems: Windows, macOS, Linux
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with network systems (e.g., Mikrotik, Unifi)
- Knowledge of CCTV installation and maintenance
- Strong hardware troubleshooting skills for computers, printers, and peripherals
- Experience in software installation, configuration, and updates
- Familiarity with IT asset management and inventory tracking
- Excellent troubleshooting and problem-solving abilities
- Strong communication skills (both verbal and written) to assist non-technical users
- Ability to work independently and as part of a team
- Strong attention to detail and documentation skills
- Experience with helpdesk ticketing systems
Responsible
- Provide first-level technical support for hardware (computers, printers, peripherals), software, and network-related issues.
- Diagnose and troubleshoot system errors, network connectivity, and application issues to ensure minimal downtime.
- Install, configure, and maintain operating systems, applications, and IT equipment.
- Assist in managing IT assets, including hardware tracking, software licensing, and equipment maintenance.
- Create and update technical documentation, including troubleshooting guides and user manuals.
- Support CCTV systems and basic IT security measures.
- Collaborate with the IT team to implement system upgrades and improvements.
- Ensure timely escalation of complex issues to higher-level IT teams when needed.
- Provide basic training to employees on IT best practices and security guidelines.
- Proficiency in operating systems: Windows, macOS, Linux
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with network systems (e.g., Mikrotik, Unifi)
- Knowledge of CCTV installation and maintenance
- Strong hardware troubleshooting skills for computers, printers, and peripherals
- Experience in software installation, configuration, and updates
- Familiarity with IT asset management and inventory tracking
- Excellent troubleshooting and problem-solving abilities
- Strong communication skills (both verbal and written) to assist non-technical users
- Ability to work independently and as part of a team
- Strong attention to detail and documentation skills
- Experience with helpdesk ticketing systems