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Responsibilities
- Monitor and analyze daily and weekly app metrics to identify trends, anomalies, and improvement opportunities.
- Conduct issue investigations, including ticket creation for bugs and improvements, and recap/report SKU-related and subsidy-related issues.
- Maintain reported issues, tracking their status, resolution progress, and post-resolution analysis.
- Perform thorough root cause analysis of errors and problems to identify underlying issues and implement preventive measures.
- Support BAU operations by analyzing ongoing issues in ERP and recommending solutions.
- Maintain and update documentation for the knowledge base and user manuals for AlloFresh features.
- Final-year student or recent graduate in Computer Science, Information Systems, Business, or a related field.
- Experience with data processing using MS Excel is required; SQL skills are a plus.
- Strong analytical skills with attention to detail for identifying issues and suggesting improvements.
- Effective communication skills, both written and spoken, for cross-team collaboration.
- Ability to work independently while coordinating with multiple stakeholders.
Responsibilities
- Monitor and analyze daily and weekly app metrics to identify trends, anomalies, and improvement opportunities.
- Conduct issue investigations, including ticket creation for bugs and improvements, and recap/report SKU-related and subsidy-related issues.
- Maintain reported issues, tracking their status, resolution progress, and post-resolution analysis.
- Perform thorough root cause analysis of errors and problems to identify underlying issues and implement preventive measures.
- Support BAU operations by analyzing ongoing issues in ERP and recommending solutions.
- Maintain and update documentation for the knowledge base and user manuals for AlloFresh features.
- Final-year student or recent graduate in Computer Science, Information Systems, Business, or a related field.
- Experience with data processing using MS Excel is required; SQL skills are a plus.
- Strong analytical skills with attention to detail for identifying issues and suggesting improvements.
- Effective communication skills, both written and spoken, for cross-team collaboration.
- Ability to work independently while coordinating with multiple stakeholders.