Customer Service Supervisor
Salary undisclosed
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Requirements :
- Bachelor's Degree from Marketing Communication, Business, Management or any related field.
- In-depth knowledge of customer service principles and practices.
- In-depth knowledge of customer service software, databases and CRM tools.
- Minimum 3 years of experience as a Customer Service Supervisor from a FMCG Industry
- Demonstrated ability to deal with ambiguity, and manage changing priorities.
- Willing to learn and develop new skills.
- Strong sense of need for achievement of goals and successes.
- Outgoing with a positive and proactive approach.
- Strong demonstrated leadership, supervisory and interpersonal skills to lead.
- Demonstrated critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions.
- Customer oriented with great communication & negotiation skills.
- Excellent written & verbal communication in Bahasa & English
Requirements :
- Bachelor's Degree from Marketing Communication, Business, Management or any related field.
- In-depth knowledge of customer service principles and practices.
- In-depth knowledge of customer service software, databases and CRM tools.
- Minimum 3 years of experience as a Customer Service Supervisor from a FMCG Industry
- Demonstrated ability to deal with ambiguity, and manage changing priorities.
- Willing to learn and develop new skills.
- Strong sense of need for achievement of goals and successes.
- Outgoing with a positive and proactive approach.
- Strong demonstrated leadership, supervisory and interpersonal skills to lead.
- Demonstrated critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions.
- Customer oriented with great communication & negotiation skills.
- Excellent written & verbal communication in Bahasa & English