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Customer Service Supervisor

Salary undisclosed

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Requirements :

  • Bachelor's Degree from Marketing Communication, Business, Management or any related field.
  • In-depth knowledge of customer service principles and practices.
  • In-depth knowledge of customer service software, databases and CRM tools.
  • Minimum 3 years of experience as a Customer Service Supervisor from a FMCG Industry
  • Demonstrated ability to deal with ambiguity, and manage changing priorities.
  • Willing to learn and develop new skills.
  • Strong sense of need for achievement of goals and successes.
  • Outgoing with a positive and proactive approach.
  • Strong demonstrated leadership, supervisory and interpersonal skills to lead.
  • Demonstrated critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions.
  • Customer oriented with great communication & negotiation skills.
  • Excellent written & verbal communication in Bahasa & English

Requirements :

  • Bachelor's Degree from Marketing Communication, Business, Management or any related field.
  • In-depth knowledge of customer service principles and practices.
  • In-depth knowledge of customer service software, databases and CRM tools.
  • Minimum 3 years of experience as a Customer Service Supervisor from a FMCG Industry
  • Demonstrated ability to deal with ambiguity, and manage changing priorities.
  • Willing to learn and develop new skills.
  • Strong sense of need for achievement of goals and successes.
  • Outgoing with a positive and proactive approach.
  • Strong demonstrated leadership, supervisory and interpersonal skills to lead.
  • Demonstrated critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions.
  • Customer oriented with great communication & negotiation skills.
  • Excellent written & verbal communication in Bahasa & English