Checking job availability...
Original
Simplified
Location: Jakarta, Indonesia
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
Thales has been established in Indonesia for close to 40 years. Today Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group’s main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. In these areas Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and partners with local stakeholders. In recent years there has been an increased interest in the Thales civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government, Thales will have opportunities in the transportation and security domain.
Responsibilities:
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
Thales has been established in Indonesia for close to 40 years. Today Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group’s main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. In these areas Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and partners with local stakeholders. In recent years there has been an increased interest in the Thales civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government, Thales will have opportunities in the transportation and security domain.
Responsibilities:
- In charge of technical support for airline/operator customers
- Communicate pro-actively with Customers as primary technical interface (Maintenance, Engineering, Operations)
- Conduct technical/programs reviews with Customers Technical, Maintenance and Repair organizations as required
- Identify and report on Customers technical issues & Develop and implement resolution plans
- Assess Customers product removals/reliability data to detect potential problems as early as possible, then propose, implement and follow-up reliability improvement plans
- Supports and prepares for Entry into Service for new aircraft type, equipment or In Flight Entertainment Systems
- Supports Regional Sales Managers in contract negotiations on performance and operational obligations
- Post-award contract implementation and coordinate with internal stakeholders on contractual commitments
- Manage cash and financial terms of payment, and generate accurate and timely reporting and forecasting
- Validate & update customers flying hours (FH) for invoicing to Back Office and provides forecasts for By-The-Hour (BTH) contracts
- Seek for continuous improvement in customer relationships through regular interaction
- Manage and ensure that action items from the respective customer satisfaction platforms (i.e. NPS, Airframer Surveys, etc.) are captured and followed up in a timely manner
- Identify and drive incremental business opportunities that will help to increase margins within customer contracts
- May require frequent travel for customers’ engagement
- Excellent communication and presentation skills
- Problem solving and relationship building
- Customer focused and emphatic
- Team player, able to work under pressure, enthusiasm is essential
- Adaptable and resilient in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficient with SAP and familiarity with Customer Relationship Management (CRM) software (e.g. SalesForce), comfortable with data analytics tool
- Proficiency in English is essential, with a strong emphasis on clear and effective verbal and written communication. The candidate must be able to engage professionally with customers from the South Asia region.
- Working Location: Jakarta, Indonesia
Location: Jakarta, Indonesia
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
Thales has been established in Indonesia for close to 40 years. Today Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group’s main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. In these areas Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and partners with local stakeholders. In recent years there has been an increased interest in the Thales civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government, Thales will have opportunities in the transportation and security domain.
Responsibilities:
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
Thales has been established in Indonesia for close to 40 years. Today Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group’s main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. In these areas Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and partners with local stakeholders. In recent years there has been an increased interest in the Thales civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government, Thales will have opportunities in the transportation and security domain.
Responsibilities:
- In charge of technical support for airline/operator customers
- Communicate pro-actively with Customers as primary technical interface (Maintenance, Engineering, Operations)
- Conduct technical/programs reviews with Customers Technical, Maintenance and Repair organizations as required
- Identify and report on Customers technical issues & Develop and implement resolution plans
- Assess Customers product removals/reliability data to detect potential problems as early as possible, then propose, implement and follow-up reliability improvement plans
- Supports and prepares for Entry into Service for new aircraft type, equipment or In Flight Entertainment Systems
- Supports Regional Sales Managers in contract negotiations on performance and operational obligations
- Post-award contract implementation and coordinate with internal stakeholders on contractual commitments
- Manage cash and financial terms of payment, and generate accurate and timely reporting and forecasting
- Validate & update customers flying hours (FH) for invoicing to Back Office and provides forecasts for By-The-Hour (BTH) contracts
- Seek for continuous improvement in customer relationships through regular interaction
- Manage and ensure that action items from the respective customer satisfaction platforms (i.e. NPS, Airframer Surveys, etc.) are captured and followed up in a timely manner
- Identify and drive incremental business opportunities that will help to increase margins within customer contracts
- May require frequent travel for customers’ engagement
- Excellent communication and presentation skills
- Problem solving and relationship building
- Customer focused and emphatic
- Team player, able to work under pressure, enthusiasm is essential
- Adaptable and resilient in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficient with SAP and familiarity with Customer Relationship Management (CRM) software (e.g. SalesForce), comfortable with data analytics tool
- Proficiency in English is essential, with a strong emphasis on clear and effective verbal and written communication. The candidate must be able to engage professionally with customers from the South Asia region.
- Working Location: Jakarta, Indonesia