Service Parts Logistics Specialist
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Job Title
Service Parts Logistics Specialist
Job Description
Job summary:
Responsible for service parts logistics exception handling to ensure that service parts are delivered in good quality at the right time and place within agreed budget.
Your role:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Service Parts Logistics Specialist
Job Description
Job summary:
Responsible for service parts logistics exception handling to ensure that service parts are delivered in good quality at the right time and place within agreed budget.
Your role:
- Identify delivery issues in an early stage and take corrective actions timely by working closely with suppliers and physical distribution to resolve these supply issues.
- Track and trace spare parts.
- Actively participate in Customer Services logistics improvement projects.
- Coordinate warehouse team.
- Inventory management and handling (Data logger).
- Coordinate outbound last mile transport and delivery.
- Coordinate final delivery at customer site.
- Follow up in case of missing, damaged or wrong deliveries.
- Trigger Defective on Arrival (DEFOA) or Visual Philips Escalation Resolution (VIPER).
- Initiate returns to supplier and secures financial settlement.
- Create and update weekly report on every activity (CM, PM, FCO) to operation manager.
- Coordinate FCO parts ordering with Logistics / inventory officer.
- Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or Management, with 3-5 years of related experience in Customer Service or Supply Chain.
- Basic knowledge of SAP, along with comprehensive knowledge of MS Excel and MS Office.
- Ability to work logically and systematically under pressure to deliver quick.
- Excellent communication skills with a proven track record in problem-solving and relationship management.
- Certification in a supply chain role is a plus.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
Job Title
Service Parts Logistics Specialist
Job Description
Job summary:
Responsible for service parts logistics exception handling to ensure that service parts are delivered in good quality at the right time and place within agreed budget.
Your role:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Service Parts Logistics Specialist
Job Description
Job summary:
Responsible for service parts logistics exception handling to ensure that service parts are delivered in good quality at the right time and place within agreed budget.
Your role:
- Identify delivery issues in an early stage and take corrective actions timely by working closely with suppliers and physical distribution to resolve these supply issues.
- Track and trace spare parts.
- Actively participate in Customer Services logistics improvement projects.
- Coordinate warehouse team.
- Inventory management and handling (Data logger).
- Coordinate outbound last mile transport and delivery.
- Coordinate final delivery at customer site.
- Follow up in case of missing, damaged or wrong deliveries.
- Trigger Defective on Arrival (DEFOA) or Visual Philips Escalation Resolution (VIPER).
- Initiate returns to supplier and secures financial settlement.
- Create and update weekly report on every activity (CM, PM, FCO) to operation manager.
- Coordinate FCO parts ordering with Logistics / inventory officer.
- Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or Management, with 3-5 years of related experience in Customer Service or Supply Chain.
- Basic knowledge of SAP, along with comprehensive knowledge of MS Excel and MS Office.
- Ability to work logically and systematically under pressure to deliver quick.
- Excellent communication skills with a proven track record in problem-solving and relationship management.
- Certification in a supply chain role is a plus.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.