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Job Description:
- Provide clear and transparent information to customers regarding the banking products and services offered.
- Serve customers in their requests for checkbooks/giro and manage the return slips.
- Provide customer balance information, clearing rejections, incoming transfers, and other information related to the customer's interests.
- Manage customer requests such as changes to personal data, account updates, or additional service applications.
- Assist marketing officers in introducing banking products and services to the public.
- Receive customer complaints or grievances and provide appropriate solutions.
- Manage walk-in customer (WIC) data.
- Responsible for the inventory of adhesive stamps and meter stamps and create a monthly usage report.
- Manage documentation files for opening current accounts, savings accounts, and deposits.
- Update customer data for current accounts, savings accounts, and deposits in accordance with Bank Indonesia regulations on customer identification principles and the implementation of APU/PPT.
- Debiting the costs of checkbooks, giro, stamps, and customer telephone bills.
- Serve the printing of transactions in savings passbooks.
Qualifications:
- Have basic understanding of digital banking products and services
- Have strong knowledge of policies and operational procedures
- Have strong knowledge of Know Your Customer (KYC) and Customer Experience
- Have knowledge of operational policies and procedures
- Have strong verbal and written communication skills
- Proficient in more than one language, especially English
- Strong ability at operating Microsoft Office
Job Description:
- Provide clear and transparent information to customers regarding the banking products and services offered.
- Serve customers in their requests for checkbooks/giro and manage the return slips.
- Provide customer balance information, clearing rejections, incoming transfers, and other information related to the customer's interests.
- Manage customer requests such as changes to personal data, account updates, or additional service applications.
- Assist marketing officers in introducing banking products and services to the public.
- Receive customer complaints or grievances and provide appropriate solutions.
- Manage walk-in customer (WIC) data.
- Responsible for the inventory of adhesive stamps and meter stamps and create a monthly usage report.
- Manage documentation files for opening current accounts, savings accounts, and deposits.
- Update customer data for current accounts, savings accounts, and deposits in accordance with Bank Indonesia regulations on customer identification principles and the implementation of APU/PPT.
- Debiting the costs of checkbooks, giro, stamps, and customer telephone bills.
- Serve the printing of transactions in savings passbooks.
Qualifications:
- Have basic understanding of digital banking products and services
- Have strong knowledge of policies and operational procedures
- Have strong knowledge of Know Your Customer (KYC) and Customer Experience
- Have knowledge of operational policies and procedures
- Have strong verbal and written communication skills
- Proficient in more than one language, especially English
- Strong ability at operating Microsoft Office