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Sr. Operations Manager (BPO)

Salary undisclosed

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Requirements:

  • English fluent (minimum C1 - there will be test to identify the level)
  • Minimum 3 years experience in Managerial Level in the Customer Service/e-commerce/BPO industry
  • Expertise in CS Management, Customer & Client Satisfaction (part of KPI), Familiar with CSAT & quality monitoring
  • Open for Operations Manager with banking voice inbound experience
  • Excellent Computer literate (Ms. Word, Ms. Excel, Ms. Power Point)
  • Mandatory knowledge of Profit and loss calculation
  • Minimum Diploma/ Bachelor's Degree from any field

Notes:

  • Placement in Semarang (willing to relocate - WFO)
  • Contractual placement direct under Client

Requirements:

  • English fluent (minimum C1 - there will be test to identify the level)
  • Minimum 3 years experience in Managerial Level in the Customer Service/e-commerce/BPO industry
  • Expertise in CS Management, Customer & Client Satisfaction (part of KPI), Familiar with CSAT & quality monitoring
  • Open for Operations Manager with banking voice inbound experience
  • Excellent Computer literate (Ms. Word, Ms. Excel, Ms. Power Point)
  • Mandatory knowledge of Profit and loss calculation
  • Minimum Diploma/ Bachelor's Degree from any field

Notes:

  • Placement in Semarang (willing to relocate - WFO)
  • Contractual placement direct under Client