Customer Service - Night Shift (E-commerce)
Date of joining: March 25 (Start of Training)
Language: Reading and writing at least B2
Job Location: Solo, Surakarta (prefers candidates within or nearby the area)
Shift Schedule: Fixed Night Shift
Benefits: Night shit allowance, Parking Allowance, KPI, Attandance, Overtime (management mandatory and public holiday), BPJS (Kesehatan dan Ketenagakerjaan)
Key Responsibilities:
- Engage with customers via live chat and email to address inquiries, process orders, and resolve issues quickly and effectively.
- Maintain knowledge of products, services, and promotions to provide accurate information to customers.
- Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
- Track customer interactions and feedback to improve service processes.
- Assist in developing FAQs and support documentation based on customer inquiries.
Qualifications:
- Previous experience in customer support, preferably in an e-commerce environment.
- Strong communication skills with a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with live chat software and email communication tools.
- Open to freshers who have similar background and understanding, and passionate in learning
Customer Service - Night Shift (E-commerce)
Date of joining: March 25 (Start of Training)
Language: Reading and writing at least B2
Job Location: Solo, Surakarta (prefers candidates within or nearby the area)
Shift Schedule: Fixed Night Shift
Benefits: Night shit allowance, Parking Allowance, KPI, Attandance, Overtime (management mandatory and public holiday), BPJS (Kesehatan dan Ketenagakerjaan)
Key Responsibilities:
- Engage with customers via live chat and email to address inquiries, process orders, and resolve issues quickly and effectively.
- Maintain knowledge of products, services, and promotions to provide accurate information to customers.
- Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
- Track customer interactions and feedback to improve service processes.
- Assist in developing FAQs and support documentation based on customer inquiries.
Qualifications:
- Previous experience in customer support, preferably in an e-commerce environment.
- Strong communication skills with a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with live chat software and email communication tools.
- Open to freshers who have similar background and understanding, and passionate in learning