Senior Manager, Service operations Indonesia
Salary undisclosed
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Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 04/24/2025
INTRODUCTION:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
Metso is seeking Senior Manager, Service Operations. This role is responsible for Safety, Quality, profitability and growth of the Field Service business for Metso within Indonesia. Working within the Service Operations structure and reporting to the Director, Service Operations Asia it includes responsibility for the financial results of the service offerings within Professional Services focusing mainly on Field service, Life Cycle Services and other productized offerings. This role will also manage after sales service support to all customers.
What Will You Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Able to travel both domestic and out of the country even at short notice. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.
Essential
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 04/24/2025
INTRODUCTION:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
Metso is seeking Senior Manager, Service Operations. This role is responsible for Safety, Quality, profitability and growth of the Field Service business for Metso within Indonesia. Working within the Service Operations structure and reporting to the Director, Service Operations Asia it includes responsibility for the financial results of the service offerings within Professional Services focusing mainly on Field service, Life Cycle Services and other productized offerings. This role will also manage after sales service support to all customers.
What Will You Do
- Manage the Indonesia Field Service team to provide a safe, profitable, customer facing function which includes the following
- Installation and commissioning of new equipment
- Field service technical advice, supervision and labour during field service activities.
- Managing the training and development of the field service team
- Comprehensive product training to customers through the Metso Training Academy.
- Technical field support for customer complaints and warranties
- Full maintenance contracts
- Maintain Service contract (Life Cycle Services – LCS), proposals and business development including the following
- Collaborating closely with sales, service, product and process technology organizations, analyse Metso’s potential in the Indonesia region for maintenance service contract and ensure that the products and services are maximised in customer proposals
- Ensure that the complexity, risk and our involvement of our service offerings to specific customers are in line with local experience and competence within the regions
- Work closely with Global and local teams to create detailed estimates and proposals for maintenance service contracts and Ad-Hoc spot service.
- Work closely with Sales team to promote and secure the maintenance service contract business, including customer and site visits.
- Work closely with the marketing department to develop and implement a marketing plan for the service business
- Development of service best practices throughout the region including the following
- Processes and procedures for handling maintenance service contract
- Processes and procedures for Installation and Commissioning projects
- Monthly reporting of service results
- Implementation of Service Business Development plan for Indonesia including the following
- Work closely with the Director, Service operations, capital and aftermarket teams in APA to help to develop a strategy for growing the service organisation in line with the global and regional strategies & implement that strategy
- Work closely Metso training academy to develop a comprehensive training program for service personnel for all the products
- Work closely with HR in the recruitment of suitable resource to satisfy demand
- Work with HSE department to develop the Health and Safety program in line with the additional requirements for contracts
- Work closely with the Service Managers to develop a strategic service partner network for additional services required e.g. Labour, Maintenance Strategies, Reliability Engineering.
- Control occupational safety & health and quality system policies and procedures
- Provide clean, healthy and safe working environment for all employees, visitors and subcontractors
- Ensure a documented management systems for OH&S and QA is maintained
- Ensure Metso complies with the relevant state OH&S legislations by adhering to established company OHS policy and procedures
- Assist in the preparation of rehabilitation program for all reporting employees injured at work
- Ensure the Company’s Risk Management Program is maintained
- Ensure both the OH&S and QA Management systems are monitored and reviewed regularly
- Consult with employees on all OH&S matters affecting the work place
- Participate in QA and OH&S Management Review meetings as required.
- Report all accidents, near misses and hazards.
- Wear the provided personal protective equipment when appropriate and required.
- Reports directly to the Director, Service Operations Asia
- Work closely with Product business lines, TSS & TS.
- Service Organization
- Sales Organization
- Accounting / Finance department
- Human Resources
- HSE Department
- Life Cycle Services Business line
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Able to travel both domestic and out of the country even at short notice. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.
Essential
- At least 5 years’ relevant industry and position experience
- Typically university (degree) level
- Proven track record in the construction or mining related industry
- Strong interpersonal skills with internal and external customers.
- Strong leadership and relationship building skills
- Strong commercial acumen
- Ability to build and manage relationships, negotiation skills and understanding of customers’ needs and market requirements
- High level of proficiency with MS Office
- Highly motivated individual with the ability to work under stress and meet deadlines
- Strong written and verbal communication skills
- Strong drive and performance orientation
- Ability to work in a team atmosphere
- Capable of effectively working on several projects at a time, displaying strong organisational skills
- Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, sports program and engagement surveys.
- Annual bonus - global incentive programs tied to business and performance targets.
- Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
- A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- A work environment where safety is always the number one priority – both your physical and mental health is our priority
- A competitive base salary reflective of your skills and experience with annual incentive program
- Comprehensive medical insurance benefits Metso is an equal opportunity employer and encourages applications from a diverse range of suitably qualified candidates.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 04/24/2025
INTRODUCTION:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
Metso is seeking Senior Manager, Service Operations. This role is responsible for Safety, Quality, profitability and growth of the Field Service business for Metso within Indonesia. Working within the Service Operations structure and reporting to the Director, Service Operations Asia it includes responsibility for the financial results of the service offerings within Professional Services focusing mainly on Field service, Life Cycle Services and other productized offerings. This role will also manage after sales service support to all customers.
What Will You Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Able to travel both domestic and out of the country even at short notice. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.
Essential
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 04/24/2025
INTRODUCTION:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
Metso is seeking Senior Manager, Service Operations. This role is responsible for Safety, Quality, profitability and growth of the Field Service business for Metso within Indonesia. Working within the Service Operations structure and reporting to the Director, Service Operations Asia it includes responsibility for the financial results of the service offerings within Professional Services focusing mainly on Field service, Life Cycle Services and other productized offerings. This role will also manage after sales service support to all customers.
What Will You Do
- Manage the Indonesia Field Service team to provide a safe, profitable, customer facing function which includes the following
- Installation and commissioning of new equipment
- Field service technical advice, supervision and labour during field service activities.
- Managing the training and development of the field service team
- Comprehensive product training to customers through the Metso Training Academy.
- Technical field support for customer complaints and warranties
- Full maintenance contracts
- Maintain Service contract (Life Cycle Services – LCS), proposals and business development including the following
- Collaborating closely with sales, service, product and process technology organizations, analyse Metso’s potential in the Indonesia region for maintenance service contract and ensure that the products and services are maximised in customer proposals
- Ensure that the complexity, risk and our involvement of our service offerings to specific customers are in line with local experience and competence within the regions
- Work closely with Global and local teams to create detailed estimates and proposals for maintenance service contracts and Ad-Hoc spot service.
- Work closely with Sales team to promote and secure the maintenance service contract business, including customer and site visits.
- Work closely with the marketing department to develop and implement a marketing plan for the service business
- Development of service best practices throughout the region including the following
- Processes and procedures for handling maintenance service contract
- Processes and procedures for Installation and Commissioning projects
- Monthly reporting of service results
- Implementation of Service Business Development plan for Indonesia including the following
- Work closely with the Director, Service operations, capital and aftermarket teams in APA to help to develop a strategy for growing the service organisation in line with the global and regional strategies & implement that strategy
- Work closely Metso training academy to develop a comprehensive training program for service personnel for all the products
- Work closely with HR in the recruitment of suitable resource to satisfy demand
- Work with HSE department to develop the Health and Safety program in line with the additional requirements for contracts
- Work closely with the Service Managers to develop a strategic service partner network for additional services required e.g. Labour, Maintenance Strategies, Reliability Engineering.
- Control occupational safety & health and quality system policies and procedures
- Provide clean, healthy and safe working environment for all employees, visitors and subcontractors
- Ensure a documented management systems for OH&S and QA is maintained
- Ensure Metso complies with the relevant state OH&S legislations by adhering to established company OHS policy and procedures
- Assist in the preparation of rehabilitation program for all reporting employees injured at work
- Ensure the Company’s Risk Management Program is maintained
- Ensure both the OH&S and QA Management systems are monitored and reviewed regularly
- Consult with employees on all OH&S matters affecting the work place
- Participate in QA and OH&S Management Review meetings as required.
- Report all accidents, near misses and hazards.
- Wear the provided personal protective equipment when appropriate and required.
- Reports directly to the Director, Service Operations Asia
- Work closely with Product business lines, TSS & TS.
- Service Organization
- Sales Organization
- Accounting / Finance department
- Human Resources
- HSE Department
- Life Cycle Services Business line
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Able to travel both domestic and out of the country even at short notice. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.
Essential
- At least 5 years’ relevant industry and position experience
- Typically university (degree) level
- Proven track record in the construction or mining related industry
- Strong interpersonal skills with internal and external customers.
- Strong leadership and relationship building skills
- Strong commercial acumen
- Ability to build and manage relationships, negotiation skills and understanding of customers’ needs and market requirements
- High level of proficiency with MS Office
- Highly motivated individual with the ability to work under stress and meet deadlines
- Strong written and verbal communication skills
- Strong drive and performance orientation
- Ability to work in a team atmosphere
- Capable of effectively working on several projects at a time, displaying strong organisational skills
- Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, sports program and engagement surveys.
- Annual bonus - global incentive programs tied to business and performance targets.
- Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
- A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- A work environment where safety is always the number one priority – both your physical and mental health is our priority
- A competitive base salary reflective of your skills and experience with annual incentive program
- Comprehensive medical insurance benefits Metso is an equal opportunity employer and encourages applications from a diverse range of suitably qualified candidates.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial