System Engineer
Salary undisclosed
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We are looking for a dedicated System Administrator or System Engineer that has experience in Cpanel, Plesk, DNS, hosting & Customer Support to join our team and give exceptional technical assistance to clients regarding our products and services.
Job Description:
- Provide technical assistance to clients for products & services offered by Exabytes
- Troubleshoot errors related to hosting related services (Windows & Linux)
- Provide consultation to Walk in client
- Provide Awesome Technical Support service
- Follow up client issue and meet customer satisfaction
- Review Customer feedback
- Review on going technical issue
- Review performance metrics from the previous month.
- Analyze customer feedback received over the past month.
- Evaluate the efficiency of current technical issue.
Requirement:
- Candidates must possess bachelor’s degree in information technology, Computer, or equivalent.
- At least 1 year's experiences of working in a related field is required for this position.
- Understanding of Linux system operation.
- Understand the concept of server administration with Linux.
- Have good understanding in Hosting/DNS/Server management.
- Experience in cPanel and Plesk.
- Fluent in English (both verbal and written).
- Certificate in IT (cloud hosting, OS related) & Web Hosting (control panel related)
- Have good communication and be able to work under pressure.
- Previous work got related to Customer support Service / customer facing.
- Can analyze server problems.
- Willing to work shifting schedule and capable to work during night shifts as needed.
Working Conditions:
- Employment agreement status is Permanent Worker.
- Willing to WFO at HQ Pakuwon Mall Yogyakarta.
We are looking for a dedicated System Administrator or System Engineer that has experience in Cpanel, Plesk, DNS, hosting & Customer Support to join our team and give exceptional technical assistance to clients regarding our products and services.
Job Description:
- Provide technical assistance to clients for products & services offered by Exabytes
- Troubleshoot errors related to hosting related services (Windows & Linux)
- Provide consultation to Walk in client
- Provide Awesome Technical Support service
- Follow up client issue and meet customer satisfaction
- Review Customer feedback
- Review on going technical issue
- Review performance metrics from the previous month.
- Analyze customer feedback received over the past month.
- Evaluate the efficiency of current technical issue.
Requirement:
- Candidates must possess bachelor’s degree in information technology, Computer, or equivalent.
- At least 1 year's experiences of working in a related field is required for this position.
- Understanding of Linux system operation.
- Understand the concept of server administration with Linux.
- Have good understanding in Hosting/DNS/Server management.
- Experience in cPanel and Plesk.
- Fluent in English (both verbal and written).
- Certificate in IT (cloud hosting, OS related) & Web Hosting (control panel related)
- Have good communication and be able to work under pressure.
- Previous work got related to Customer support Service / customer facing.
- Can analyze server problems.
- Willing to work shifting schedule and capable to work during night shifts as needed.
Working Conditions:
- Employment agreement status is Permanent Worker.
- Willing to WFO at HQ Pakuwon Mall Yogyakarta.