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Help Desk

  • Full Time, onsite
  • VNT NETWORKS (PT.JARINGAN VNT INDONESIA)
  • Kota Tangerang, Indonesia
Salary undisclosed

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Position: Help Desk Staff

Job Description:

  • Responsible for monitoring and ensuring the performance of network devices, communication devices, and other supporting equipment is in good condition.
  • Understand TCP/IP, IP addressing, and LAN technology, including basic switching and routing.
  • Has a solid understanding of network concepts and operating systems.
  • Experienced in configuring Mikrotik, including Static Route and BGP.
  • Proficient in basic networking concepts, VPN, and VLAN.
  • Skilled in wireless networking, including Ruijie, Cisco Meraki, and Unifi.
  • Knowledgeable and experienced in Network Security.

Requirements:

  • Minimum D3 (Associate’s Degree) or S1 (Bachelor’s Degree) in Information Systems or Computer Science.
  • Experience in Customer Service or NOC for at least a year.
  • Willing to work in shifts, including on holidays.
  • Strong analytical and problem-solving skills.
  • Good negotiation skills.
  • Understanding of the OSI Layer model, data communication protocols, internet network topology, and communication devices.
  • Willing to be based in Cipondoh, Tangerang.

Position: Help Desk Staff

Job Description:

  • Responsible for monitoring and ensuring the performance of network devices, communication devices, and other supporting equipment is in good condition.
  • Understand TCP/IP, IP addressing, and LAN technology, including basic switching and routing.
  • Has a solid understanding of network concepts and operating systems.
  • Experienced in configuring Mikrotik, including Static Route and BGP.
  • Proficient in basic networking concepts, VPN, and VLAN.
  • Skilled in wireless networking, including Ruijie, Cisco Meraki, and Unifi.
  • Knowledgeable and experienced in Network Security.

Requirements:

  • Minimum D3 (Associate’s Degree) or S1 (Bachelor’s Degree) in Information Systems or Computer Science.
  • Experience in Customer Service or NOC for at least a year.
  • Willing to work in shifts, including on holidays.
  • Strong analytical and problem-solving skills.
  • Good negotiation skills.
  • Understanding of the OSI Layer model, data communication protocols, internet network topology, and communication devices.
  • Willing to be based in Cipondoh, Tangerang.