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Account Manager (HRIS Product)

Salary undisclosed

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Key Responsibilities:

- Build and maintain strong, long-lasting client relationships and Ensure high levels of client satisfaction. Act as the primary point of contact for clients.

- Identify and pursue upselling and cross-selling opportunities by understanding client needs and offering relevant additional products or services.

- Proactively manage and support client retention efforts by addressing concerns, identifying renewal opportunities, and ensuring timely new contract or renewals.

- Identify, track, and resolve any issues that clients may face, coordinating with internal teams to ensure smooth delivery of services and solutions.

- Track and analyze key performance metrics related to client satisfaction, retention, and renewals.

- Stay informed about industry trends, competitor activities, and emerging technologies to effectively position our solutions.

Qualifications:

- Bachelor's degree in Business, Marketing, Information Technology, or a related field.

- At least 2-3 years experience as an Account Executive or similar sales role in the HRIS software, IT solution or software development sector.

- Strong understanding of IT products and services, including SaaS and cloud solutions.

- Ability to build rapport and establish trust with clients.

- Strong problem-solving skills and a proactive approach to challenges.

Key Responsibilities:

- Build and maintain strong, long-lasting client relationships and Ensure high levels of client satisfaction. Act as the primary point of contact for clients.

- Identify and pursue upselling and cross-selling opportunities by understanding client needs and offering relevant additional products or services.

- Proactively manage and support client retention efforts by addressing concerns, identifying renewal opportunities, and ensuring timely new contract or renewals.

- Identify, track, and resolve any issues that clients may face, coordinating with internal teams to ensure smooth delivery of services and solutions.

- Track and analyze key performance metrics related to client satisfaction, retention, and renewals.

- Stay informed about industry trends, competitor activities, and emerging technologies to effectively position our solutions.

Qualifications:

- Bachelor's degree in Business, Marketing, Information Technology, or a related field.

- At least 2-3 years experience as an Account Executive or similar sales role in the HRIS software, IT solution or software development sector.

- Strong understanding of IT products and services, including SaaS and cloud solutions.

- Ability to build rapport and establish trust with clients.

- Strong problem-solving skills and a proactive approach to challenges.