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Front Desk Agent (Mandarin Speaker) - Model J Hotel Jakarta Soekarno-Hatta Airport

Salary undisclosed

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Company Description

Delonix Group is a global hospitality management and lifestyle group that focuses on consumer sectors, including hotels, restaurants, and offline entertainments. Delonix owns ‘New Century Hotels’, a leading premium hotel chain in China, and ‘Betterwood’, an innovative space operator that offers lifestyle products. The company operates a diversified portfolio comprising 15 hotel brands with over 1,600 hotels open or in the development pipeline.

Role Description

This is a full-time Front Desk Agent (Mandarin Speaker) role located in Model J Hotel Jakarta Soekarno-Hatta Airport. The Front Desk Agent will be responsible for phone etiquette, receptionist duties, customer service, reservations, and effective communication with guests.

Qualifications

  • Excellent phone etiquette and communication skills
  • Experience in receptionist duties and customer service
  • Proficient in handling reservations
  • Strong interpersonal skills and ability to multitask
  • Fluency in Mandarin and English language is required
  • Prior experience in the hospitality industry is a plus
  • High school diploma or equivalent, fresh graduates are welcome to join
  • Ability to work flexible hours, including weekends, holidays, and evenings.
  • A positive attitude and a team player.
  • Punctual and reliable with a strong work ethic.
  • Good grooming and personal hygiene standards.

Company Description

Delonix Group is a global hospitality management and lifestyle group that focuses on consumer sectors, including hotels, restaurants, and offline entertainments. Delonix owns ‘New Century Hotels’, a leading premium hotel chain in China, and ‘Betterwood’, an innovative space operator that offers lifestyle products. The company operates a diversified portfolio comprising 15 hotel brands with over 1,600 hotels open or in the development pipeline.

Role Description

This is a full-time Front Desk Agent (Mandarin Speaker) role located in Model J Hotel Jakarta Soekarno-Hatta Airport. The Front Desk Agent will be responsible for phone etiquette, receptionist duties, customer service, reservations, and effective communication with guests.

Qualifications

  • Excellent phone etiquette and communication skills
  • Experience in receptionist duties and customer service
  • Proficient in handling reservations
  • Strong interpersonal skills and ability to multitask
  • Fluency in Mandarin and English language is required
  • Prior experience in the hospitality industry is a plus
  • High school diploma or equivalent, fresh graduates are welcome to join
  • Ability to work flexible hours, including weekends, holidays, and evenings.
  • A positive attitude and a team player.
  • Punctual and reliable with a strong work ethic.
  • Good grooming and personal hygiene standards.