Implementation Officer

Responsibilities:

• Lead the pre-sales and implementation teams to deliver effective technical solutions aligned with customer requirements and business objectives.
• Oversee the creation and presentation of technical solutions, collaborating closely with customers to understand their needs and translate them into viable implementation strategies.
• Drive the development of proposals by providing in-depth technical advice on the company’s products and services, highlighting their value and how they meet customer goals.
• Manage and contribute to the RFP and RFI processes, coordinating inputs from multiple teams, and ensuring timely and accurate responses to customer requests.
• Formulate feasibility studies and cost strategies for project bids to ensure profitability while meeting customer demands.
• Engage in deep-dive technical discussions to address specific functional requirements and provide insights into the best practices and technical innovations for data center solutions.
• Act as the main point of contact for technical solution discussions, both internally and externally, ensuring clear communication between customers, engineering teams, and stakeholders.
• Ensure successful project implementation by collaborating with implementation teams, setting project timelines, and managing resources for efficient delivery.
• Maintain up-to-date knowledge of industry trends, technological advancements, and competitive offerings in the data center space to provide forward-thinking solutions.
• Establish and nurture strong relationships with key customers and partners to support long-term business growth and customer satisfaction.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.

Requirements:

• Bachelor's degree in Mechanical or Electrical Engineering, or an equivalent technical field.
• Minimum 5 years of experience in a Presales role, preferably in the data centre industry
• Ability to lead and inspire a team, foster a culture of innovation, and ensure high performance in delivering technical solutions.
• Excellent verbal and written communication skills to effectively present and explain technical concepts to both technical and non-technical stakeholders.
• Proven ability to work cross-functionally with sales, technical teams, and external clients to ensure a cohesive approach to solution delivery.
• Ability to analyse customer needs, develop creative solutions, and troubleshoot potential issues during both pre-sales and implementation phases.
• Strong interpersonal skills to build and maintain relationships with clients, ensuring their needs are met and expectations exceeded.
• Ability to navigate and adapt to changing customer demands and project requirements while maintaining focus on business goals
• Deep knowledge of data centre infrastructure including power, cooling, networking, and storage systems.
• Experience managing Request for Proposals and Information, ensuring accurate and competitive responses.
• Proven skills in managing the full project lifecycle, from scoping requirements to successful implementation.
• Ability to design, translate, and communicate technical solutions that meet specific client needs.
• Expertise in relevant technical domains such as network architecture, mechanical and electrical systems, and IT infrastructure
• Experience in crafting tailored proposals and presenting solutions to clients, ensuring technical accuracy and alignment with business goals
• Familiarity with server, storage, and network configuration, with an understanding of industry best practices.

Responsibilities:

• Lead the pre-sales and implementation teams to deliver effective technical solutions aligned with customer requirements and business objectives.
• Oversee the creation and presentation of technical solutions, collaborating closely with customers to understand their needs and translate them into viable implementation strategies.
• Drive the development of proposals by providing in-depth technical advice on the company’s products and services, highlighting their value and how they meet customer goals.
• Manage and contribute to the RFP and RFI processes, coordinating inputs from multiple teams, and ensuring timely and accurate responses to customer requests.
• Formulate feasibility studies and cost strategies for project bids to ensure profitability while meeting customer demands.
• Engage in deep-dive technical discussions to address specific functional requirements and provide insights into the best practices and technical innovations for data center solutions.
• Act as the main point of contact for technical solution discussions, both internally and externally, ensuring clear communication between customers, engineering teams, and stakeholders.
• Ensure successful project implementation by collaborating with implementation teams, setting project timelines, and managing resources for efficient delivery.
• Maintain up-to-date knowledge of industry trends, technological advancements, and competitive offerings in the data center space to provide forward-thinking solutions.
• Establish and nurture strong relationships with key customers and partners to support long-term business growth and customer satisfaction.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.

Requirements:

• Bachelor's degree in Mechanical or Electrical Engineering, or an equivalent technical field.
• Minimum 5 years of experience in a Presales role, preferably in the data centre industry
• Ability to lead and inspire a team, foster a culture of innovation, and ensure high performance in delivering technical solutions.
• Excellent verbal and written communication skills to effectively present and explain technical concepts to both technical and non-technical stakeholders.
• Proven ability to work cross-functionally with sales, technical teams, and external clients to ensure a cohesive approach to solution delivery.
• Ability to analyse customer needs, develop creative solutions, and troubleshoot potential issues during both pre-sales and implementation phases.
• Strong interpersonal skills to build and maintain relationships with clients, ensuring their needs are met and expectations exceeded.
• Ability to navigate and adapt to changing customer demands and project requirements while maintaining focus on business goals
• Deep knowledge of data centre infrastructure including power, cooling, networking, and storage systems.
• Experience managing Request for Proposals and Information, ensuring accurate and competitive responses.
• Proven skills in managing the full project lifecycle, from scoping requirements to successful implementation.
• Ability to design, translate, and communicate technical solutions that meet specific client needs.
• Expertise in relevant technical domains such as network architecture, mechanical and electrical systems, and IT infrastructure
• Experience in crafting tailored proposals and presenting solutions to clients, ensuring technical accuracy and alignment with business goals
• Familiarity with server, storage, and network configuration, with an understanding of industry best practices.