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Senior Manager Operation

Salary undisclosed

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Job Description

  • Implement operational policies and procedures/processes
  • Handle Merchant Onboarding & After Sales Services
  • Monitor business operations to ensure stability of channels, opportunities, and risks
  • Monitor performance of the operations team and ensure high customer satisfaction levels with on time resolutions
  • Conduct periodic audit and inspection to ensure that the deployments standards are adhered to
  • Assume overall responsibility for SLAs for customer connect times as well as monitoring of complaint resolutions

Requirements

  • Proven experience (2-5 Years) as in managing operational, Operations Strategy or similar leadership role
  • Familiarity with Financial Services and business functions including Business Development, Risk & Compliance, Channel
  • Experience with implementing IT systems
  • Strong knowledge of data analytics and reporting
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude
Job Description

  • Implement operational policies and procedures/processes
  • Handle Merchant Onboarding & After Sales Services
  • Monitor business operations to ensure stability of channels, opportunities, and risks
  • Monitor performance of the operations team and ensure high customer satisfaction levels with on time resolutions
  • Conduct periodic audit and inspection to ensure that the deployments standards are adhered to
  • Assume overall responsibility for SLAs for customer connect times as well as monitoring of complaint resolutions

Requirements

  • Proven experience (2-5 Years) as in managing operational, Operations Strategy or similar leadership role
  • Familiarity with Financial Services and business functions including Business Development, Risk & Compliance, Channel
  • Experience with implementing IT systems
  • Strong knowledge of data analytics and reporting
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude