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Information Technology Application Support

Salary undisclosed

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Responsible for handling technical issues and service requests related to the applications that have been implemented and used by the company.


JOB DESCRIPTIO

  • NResponsible for providing the right and effective solutions according to goals and objectives
  • .Responsible for understanding the company's business processes
  • .Responsible for analyzing and understanding the data source structure from various systems used to support the company's operations
  • .Checking and resolving cases, incidents, and service requests in a timely and qualitative manner
  • .Investigating, processing, and documenting system issues or change requests
  • .Conducting testing and documenting fixes and newly released features
  • .Creating user guides and providing training to application users
  • .Responsible for identifying potential risks and escalating them to the relevant management
  • .Creating and executing SIT test plans and test cases
  • .Supporting UAT, training, and implementation activities to ensure smooth implementation

.

QUALIFICAT

  1. IONBachelor's Degree in Information Technology/Computer Science, GPA min 3
  2. .00Freshgraduate/ minimum 2 years of working experience as an Application Supp

ort
Technical Sk

illsGeneral Sk

  1. illsHave analytical skills for decision-mak
  2. ing.Show commitment to achieving final resu
  3. lts.Have good verbal and written communication ski
  4. lls.Possess interpersonal and negotiation ski
  5. lls.Have analytical skills to identify root causes from strategic, business, and system perspectives in solving probl
  6. ems.Be open-minded, critical, dynamic, and proact

ive.
Specific S

  1. killsProficient in Project Manage
  2. ment.Understand the concept of Software Development Life Cycle (S
  3. DLC).General knowledge of
SQL.

Responsible for handling technical issues and service requests related to the applications that have been implemented and used by the company.


JOB DESCRIPTIO

  • NResponsible for providing the right and effective solutions according to goals and objectives
  • .Responsible for understanding the company's business processes
  • .Responsible for analyzing and understanding the data source structure from various systems used to support the company's operations
  • .Checking and resolving cases, incidents, and service requests in a timely and qualitative manner
  • .Investigating, processing, and documenting system issues or change requests
  • .Conducting testing and documenting fixes and newly released features
  • .Creating user guides and providing training to application users
  • .Responsible for identifying potential risks and escalating them to the relevant management
  • .Creating and executing SIT test plans and test cases
  • .Supporting UAT, training, and implementation activities to ensure smooth implementation

.

QUALIFICAT

  1. IONBachelor's Degree in Information Technology/Computer Science, GPA min 3
  2. .00Freshgraduate/ minimum 2 years of working experience as an Application Supp

ort
Technical Sk

illsGeneral Sk

  1. illsHave analytical skills for decision-mak
  2. ing.Show commitment to achieving final resu
  3. lts.Have good verbal and written communication ski
  4. lls.Possess interpersonal and negotiation ski
  5. lls.Have analytical skills to identify root causes from strategic, business, and system perspectives in solving probl
  6. ems.Be open-minded, critical, dynamic, and proact

ive.
Specific S

  1. killsProficient in Project Manage
  2. ment.Understand the concept of Software Development Life Cycle (S
  3. DLC).General knowledge of
SQL.