Cloud Operations & Managed Services Manager
Salary undisclosed
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We are seeking a highly skilled and motivated Cloud Operations & Managed Services Manager to oversee our Cloud Operations and Managed Services Team. This role is crucial for ensuring the seamless delivery of our cloud solutions, managing a talented team, and optimizing our service delivery processes.
Key Responsibility:
- Manage and oversee day-to-day cloud operations and managed services, ensuring high availability and performance.
- Lead, mentor, and develop a team of cloud engineers and support staff to enhance service delivery and operational efficiency.
- Establish and maintain operational policies, procedures, and best practices for cloud services management.
- Monitor system performance, troubleshoot issues, and implement solutions to maintain optimal service delivery.
- Manage vendor relationships and coordinate with service providers to ensure service levels are met.
- Develop and manage budgets for cloud operations, ensuring cost-effectiveness while maintaining service quality.
- Drive continuous improvement initiatives in cloud operations and managed services to enhance customer satisfaction.
- Ensure compliance with industry standards, security regulations, and best practices in cloud operations.
- Prepare regular reports and presentations on cloud performance, capacity, and service improvements for management and stakeholders.
The successful candidate:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience (5+ years) in cloud operations, managed services, or IT service management roles.
- Strong understanding of cloud platforms and related technologies.
- Experience with cloud architecture, DevOps practices, and agile methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and analytical skills.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator, ITIL) are a plus.
We are seeking a highly skilled and motivated Cloud Operations & Managed Services Manager to oversee our Cloud Operations and Managed Services Team. This role is crucial for ensuring the seamless delivery of our cloud solutions, managing a talented team, and optimizing our service delivery processes.
Key Responsibility:
- Manage and oversee day-to-day cloud operations and managed services, ensuring high availability and performance.
- Lead, mentor, and develop a team of cloud engineers and support staff to enhance service delivery and operational efficiency.
- Establish and maintain operational policies, procedures, and best practices for cloud services management.
- Monitor system performance, troubleshoot issues, and implement solutions to maintain optimal service delivery.
- Manage vendor relationships and coordinate with service providers to ensure service levels are met.
- Develop and manage budgets for cloud operations, ensuring cost-effectiveness while maintaining service quality.
- Drive continuous improvement initiatives in cloud operations and managed services to enhance customer satisfaction.
- Ensure compliance with industry standards, security regulations, and best practices in cloud operations.
- Prepare regular reports and presentations on cloud performance, capacity, and service improvements for management and stakeholders.
The successful candidate:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience (5+ years) in cloud operations, managed services, or IT service management roles.
- Strong understanding of cloud platforms and related technologies.
- Experience with cloud architecture, DevOps practices, and agile methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and analytical skills.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator, ITIL) are a plus.