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Technical Support Engineer

Salary undisclosed

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Responsibilities:

1. Demonstrate the value of ZWSOFT products to clients and resellers in Indonesia by providing tailored product solutions and resolving software application issues effectively

2. Collect local market demand and competitive product information to better develop empowering resources for resellers. This includes creating and enhancing pre-sales and post-sales support materials and localizing and optimizing training materials for resellers.

3. Collect software usage scenarios from customer support, compile reports to enhance team experience, and improve product competitiveness.

4. Work with marketing to create resources and offer technical support for customer case studies, exhibitions, seminars, etc.

Qualifications:

1. Bachelor's degree or higher in Mechanical Design and Automation, or a related field.

2. Over 5 years of experience in the mechanical equipment industry, with expertise in at least one CAD application area such as product design, structural design, or mechanical design.

3. Proficient in using mainstream 3D CAD design software like SolidWorks, Creo, or NX, with a preference for candidates familiar with SolidWorks.

4. Strong communication and collaboration skills, with an emphasis on being optimistic, resilient under pressure, and self-driven.

5. Proficiency in English or Chinese for effective communication

Responsibilities:

1. Demonstrate the value of ZWSOFT products to clients and resellers in Indonesia by providing tailored product solutions and resolving software application issues effectively

2. Collect local market demand and competitive product information to better develop empowering resources for resellers. This includes creating and enhancing pre-sales and post-sales support materials and localizing and optimizing training materials for resellers.

3. Collect software usage scenarios from customer support, compile reports to enhance team experience, and improve product competitiveness.

4. Work with marketing to create resources and offer technical support for customer case studies, exhibitions, seminars, etc.

Qualifications:

1. Bachelor's degree or higher in Mechanical Design and Automation, or a related field.

2. Over 5 years of experience in the mechanical equipment industry, with expertise in at least one CAD application area such as product design, structural design, or mechanical design.

3. Proficient in using mainstream 3D CAD design software like SolidWorks, Creo, or NX, with a preference for candidates familiar with SolidWorks.

4. Strong communication and collaboration skills, with an emphasis on being optimistic, resilient under pressure, and self-driven.

5. Proficiency in English or Chinese for effective communication