Head of Infra & Tech-Support
We are looking for an experienced Head of Infrastructure, Technology, and Support to oversee and lead the design, implementation, and management of our organization’s IT infrastructure, technical operations, and support functions. This role requires a strategic leader with a deep understanding of cloud infrastructure, network architecture, cybersecurity, and support systems. The ideal candidate will ensure our technology environment is secure, scalable, and reliable, while also delivering exceptional technical support for internal and external stakeholders.
Job scope
Infrastructure & Technology Management:
- Define Infrastructure Strategy: Develop and implement a strategic roadmap for IT infrastructure, ensuring alignment with business objectives and technology advancements.
- Cloud & Data Center Management: Oversee the planning, deployment, and maintenance of cloud infrastructure and on-premises data centers, focusing on high availability and performance.
- Network & Security: Lead network architecture and cybersecurity initiatives to safeguard company data, mitigate risks, and ensure compliance with regulatory requirements.
- Scalability & Reliability: Establish best practices for scalability, redundancy, and disaster recovery to support business growth and continuity.
Technical Operations:
- System Performance & Monitoring: Ensure proactive monitoring, logging, and alerting for critical infrastructure components to maintain optimal performance and rapid issue resolution.
- Automation & Optimization: Drive automation initiatives to improve system efficiency, minimize downtime, and reduce operational overhead.
- Vendor Management: Manage relationships with key technology vendors and service providers, ensuring high-quality delivery and cost-efficiency.
Technical Support:
- Support Strategy & Execution: Develop a comprehensive support strategy that ensures timely and efficient resolution of technical issues for internal teams and, if applicable, external customers.
- Team Leadership: Lead and manage a team of support engineers, ensuring high service standards, prompt issue resolution, and a customer-centric approach.
- Documentation & Training: Oversee the creation of support documentation and knowledge bases, and ensure team members are trained on the latest systems, tools, and processes.
Leadership & Collaboration:
- Cross-Functional Collaboration: Collaborate with engineering, product, and business teams to align infrastructure and support strategies with overall business goals.
- Budget & Cost Management: Manage departmental budgets, optimizing expenditures while meeting the technology and support needs of the organization.
- Innovation & Continuous Improvement: Stay informed of industry trends, emerging technologies, and best practices, bringing innovative solutions to enhance our infrastructure and support operations.
Requirements
- Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- Experience:
- 10+ years of experience in IT infrastructure, technical operations, and support roles, with at least 5 years in a leadership position.
- Proven experience in managing complex IT environments, including cloud (AWS, Azure, GCP), networking, and cybersecurity.
- Technical Skills:
- Deep knowledge of cloud infrastructure, virtualization, and containerization (e.g., Kubernetes, Docker).
- Strong understanding of network architecture, cybersecurity best practices, and data privacy compliance.
- Familiarity with monitoring and automation tools (e.g., Nagios, Prometheus, Ansible, Terraform).
- Proficiency in IT service management (ITSM) frameworks and tools.
- Knowledge of Agile methodologies and experience in an Agile work environment, use of Jira .
- Leadership Skills:
- Excellent team leadership and people management skills, with a track record of building high-performing teams.
- Strong communication skills, capable of presenting technical information to non-technical stakeholders.
- Strategic thinking, with the ability to make data-driven decisions and prioritize initiatives effectively.
Preferred Qualifications
- Certifications such as GCP/ AWS Solutions Architect, Azure Administrator, CISSP, or ITIL.
- Experience in industries with high compliance requirements (e.g., finance, healthcare, telecommunications).
- Experience in implementing DevOps practices and CI/CD pipelines.
We are looking for an experienced Head of Infrastructure, Technology, and Support to oversee and lead the design, implementation, and management of our organization’s IT infrastructure, technical operations, and support functions. This role requires a strategic leader with a deep understanding of cloud infrastructure, network architecture, cybersecurity, and support systems. The ideal candidate will ensure our technology environment is secure, scalable, and reliable, while also delivering exceptional technical support for internal and external stakeholders.
Job scope
Infrastructure & Technology Management:
- Define Infrastructure Strategy: Develop and implement a strategic roadmap for IT infrastructure, ensuring alignment with business objectives and technology advancements.
- Cloud & Data Center Management: Oversee the planning, deployment, and maintenance of cloud infrastructure and on-premises data centers, focusing on high availability and performance.
- Network & Security: Lead network architecture and cybersecurity initiatives to safeguard company data, mitigate risks, and ensure compliance with regulatory requirements.
- Scalability & Reliability: Establish best practices for scalability, redundancy, and disaster recovery to support business growth and continuity.
Technical Operations:
- System Performance & Monitoring: Ensure proactive monitoring, logging, and alerting for critical infrastructure components to maintain optimal performance and rapid issue resolution.
- Automation & Optimization: Drive automation initiatives to improve system efficiency, minimize downtime, and reduce operational overhead.
- Vendor Management: Manage relationships with key technology vendors and service providers, ensuring high-quality delivery and cost-efficiency.
Technical Support:
- Support Strategy & Execution: Develop a comprehensive support strategy that ensures timely and efficient resolution of technical issues for internal teams and, if applicable, external customers.
- Team Leadership: Lead and manage a team of support engineers, ensuring high service standards, prompt issue resolution, and a customer-centric approach.
- Documentation & Training: Oversee the creation of support documentation and knowledge bases, and ensure team members are trained on the latest systems, tools, and processes.
Leadership & Collaboration:
- Cross-Functional Collaboration: Collaborate with engineering, product, and business teams to align infrastructure and support strategies with overall business goals.
- Budget & Cost Management: Manage departmental budgets, optimizing expenditures while meeting the technology and support needs of the organization.
- Innovation & Continuous Improvement: Stay informed of industry trends, emerging technologies, and best practices, bringing innovative solutions to enhance our infrastructure and support operations.
Requirements
- Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- Experience:
- 10+ years of experience in IT infrastructure, technical operations, and support roles, with at least 5 years in a leadership position.
- Proven experience in managing complex IT environments, including cloud (AWS, Azure, GCP), networking, and cybersecurity.
- Technical Skills:
- Deep knowledge of cloud infrastructure, virtualization, and containerization (e.g., Kubernetes, Docker).
- Strong understanding of network architecture, cybersecurity best practices, and data privacy compliance.
- Familiarity with monitoring and automation tools (e.g., Nagios, Prometheus, Ansible, Terraform).
- Proficiency in IT service management (ITSM) frameworks and tools.
- Knowledge of Agile methodologies and experience in an Agile work environment, use of Jira .
- Leadership Skills:
- Excellent team leadership and people management skills, with a track record of building high-performing teams.
- Strong communication skills, capable of presenting technical information to non-technical stakeholders.
- Strategic thinking, with the ability to make data-driven decisions and prioritize initiatives effectively.
Preferred Qualifications
- Certifications such as GCP/ AWS Solutions Architect, Azure Administrator, CISSP, or ITIL.
- Experience in industries with high compliance requirements (e.g., finance, healthcare, telecommunications).
- Experience in implementing DevOps practices and CI/CD pipelines.