IT Incident Management
Salary undisclosed
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- Escalate incident & problems to superior as needed, scheduling, facilitating and do meetings for incident management.
- Effectively implementing the process "Incident Management" process from evaluation to resolution and carrying out the respective reporting procedure.
- Represent the first stage of escalation for incidents.
- Monitor the incidents to ensure that the SLA are respected.
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology are reviewed and enhanced where applicable.
- Facilitate root cause analysis (RCA) investigations to identify the underlying causes of incidents and prevent recurrence. Collaborate with technical teams to implement corrective actions and preventive measures to address systemic issues.
- Bachelor's degree in information technology, Computer Science, or related field.
- Deep understanding of IT infrastructure and SDLC or Agile framework.
- Proficiency in incident management tools and ticketing systems.
- Effective communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
- Good written reporting in Indonesia and English to make root cause analysis (RCA)
- Knowledge of IT security principles and incident response best practices.
- Accustomed to a fast-paced environment.
- Strong analytical thinking and problem resolution.
- Minimum 3 years of experience in IT incident management or related roles.
- Prior experience in a fast-paced IT environment with a focus on incident response and service restoration.
- Proven track record of successfully managing critical incidents and meeting SLA targets.
- Experience with incident management process improvement initiatives, including automation and performance measurement.
- Experience in digital tech company is a plus.
- Escalate incident & problems to superior as needed, scheduling, facilitating and do meetings for incident management.
- Effectively implementing the process "Incident Management" process from evaluation to resolution and carrying out the respective reporting procedure.
- Represent the first stage of escalation for incidents.
- Monitor the incidents to ensure that the SLA are respected.
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology are reviewed and enhanced where applicable.
- Facilitate root cause analysis (RCA) investigations to identify the underlying causes of incidents and prevent recurrence. Collaborate with technical teams to implement corrective actions and preventive measures to address systemic issues.
- Bachelor's degree in information technology, Computer Science, or related field.
- Deep understanding of IT infrastructure and SDLC or Agile framework.
- Proficiency in incident management tools and ticketing systems.
- Effective communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
- Good written reporting in Indonesia and English to make root cause analysis (RCA)
- Knowledge of IT security principles and incident response best practices.
- Accustomed to a fast-paced environment.
- Strong analytical thinking and problem resolution.
- Minimum 3 years of experience in IT incident management or related roles.
- Prior experience in a fast-paced IT environment with a focus on incident response and service restoration.
- Proven track record of successfully managing critical incidents and meeting SLA targets.
- Experience with incident management process improvement initiatives, including automation and performance measurement.
- Experience in digital tech company is a plus.