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Experienced English Customer Service - Jakarta

Salary undisclosed

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Qualifications:

  • Bachelor's degree or equivalent from all majors
  • Minimum GPA 2,75
  • Experienced in Customer Service Technical / provider
  • Excellent english communication skills with minimum score C1 (Will be tested during the recruitment process)
  • Willing work in shifting schedule
  • Willing to Placed in Jakarta

Responsibilities:

  • Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.
  • Providing the customers with a final response in a timely manner.
  • Write final responses to complaints
  • Understands procedures and policies and stays updated on changes to ensure accuracy and compliance
  • Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines

Qualifications:

  • Bachelor's degree or equivalent from all majors
  • Minimum GPA 2,75
  • Experienced in Customer Service Technical / provider
  • Excellent english communication skills with minimum score C1 (Will be tested during the recruitment process)
  • Willing work in shifting schedule
  • Willing to Placed in Jakarta

Responsibilities:

  • Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.
  • Providing the customers with a final response in a timely manner.
  • Write final responses to complaints
  • Understands procedures and policies and stays updated on changes to ensure accuracy and compliance
  • Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines