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About OnlinePajak
OnlinePajak, an Achilles Systems company, is a non-typical SaaS company based in Indonesia that provides enhanced tax processing services to thousands of Indonesian taxpayers, both individuals, and companies. Founded in 2015, OnlinePajak aims to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. It has grown to become one of the fastest-growing startups in the country, processing more than 10% of Indonesia's economy through its platform.
Backed by prominent investors such as Sequoia Capital, Tencent, Warburg Pincus, VISA, Altos Ventures, Alpha JWC Ventures, Endeavour Catalyst, and Global Innovation Fund, OnlinePajak has offices in Indonesia, Sydney, and Singapore. The company's diverse and ambitious team is committed to delivering high-quality products, services, and processes.
Our Culture
At OnlinePajak, our most valuable resource is our people. We believe OnlinePajak characterized by open communication, collaboration, and respect. In addition, we foster a culture of learning and development as a sustainability goal for the organization while we claim that we are diverse, and jubilant about what we do.
Join our dynamic team at OnlinePajak and be part of our mission to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. Apply now for the Onboarding Manager position and let's grow together!
Role Purpose:
Overseeing the customer journey stage that influences product adoption, customer retention, loyalty, churn, and overall business development. Your role is crucial in activating customers.
Responsibilities:
Overseeing and managing the customer onboarding and activation process.
Identifying and implementing solutions that optimize the customer onboarding process, in collaboration with cross-functional teams (Sales, BD, CS, Product, Tech).
Managing, assigning, and conducting onboarding meetings, product tours, company presentations, and product demos.
Understanding customer goals and providing product information and education to best achieve those goals.
Working with the team to optimize product setup and eliminate friction in Customer onboarding and activation.
Improving product adoption, customer retention, and fostering positive customer relationships.
Providing educational materials and best practices to help customers achieve their desired outcomes.
Ideally, you are:
Bachelor Degree or above in Marketing, Business, or related education major from well-reputable university (MBA is a plus)
Min 6 - 7 years of experience in customer management, key account management, customer success, or related roles, preferably in the banking or fintech industry
Proven experience in handling big corporations/conglomerates as business partner will be highly valuable for this position
Proven track record of achieving given targets and managing partnerships in the financial sector
Entrepreneurial mindset with a proactive, self-driven approach—able to identify opportunities, strategize and take ownership of the execution and results
Strong negotiation, communication, and relationship-building skills
Results-oriented with a passion for growth and innovation
What OnlinePajak can offer:
Opportunity to make impact to the country and revolutionizing the way companies and individuals process taxes, invoices, and payrolls in Indonesia
Opportunity to work in lean organization with international set of team
Competitive compensation based on performance and benefits to support your well-being
Facility to get strong personal and professional development
OnlinePajak, an Achilles Systems company, is a non-typical SaaS company based in Indonesia that provides enhanced tax processing services to thousands of Indonesian taxpayers, both individuals, and companies. Founded in 2015, OnlinePajak aims to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. It has grown to become one of the fastest-growing startups in the country, processing more than 10% of Indonesia's economy through its platform.
Backed by prominent investors such as Sequoia Capital, Tencent, Warburg Pincus, VISA, Altos Ventures, Alpha JWC Ventures, Endeavour Catalyst, and Global Innovation Fund, OnlinePajak has offices in Indonesia, Sydney, and Singapore. The company's diverse and ambitious team is committed to delivering high-quality products, services, and processes.
Our Culture
At OnlinePajak, our most valuable resource is our people. We believe OnlinePajak characterized by open communication, collaboration, and respect. In addition, we foster a culture of learning and development as a sustainability goal for the organization while we claim that we are diverse, and jubilant about what we do.
Join our dynamic team at OnlinePajak and be part of our mission to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. Apply now for the Onboarding Manager position and let's grow together!
Role Purpose:
Overseeing the customer journey stage that influences product adoption, customer retention, loyalty, churn, and overall business development. Your role is crucial in activating customers.
Responsibilities:
Overseeing and managing the customer onboarding and activation process.
Identifying and implementing solutions that optimize the customer onboarding process, in collaboration with cross-functional teams (Sales, BD, CS, Product, Tech).
Managing, assigning, and conducting onboarding meetings, product tours, company presentations, and product demos.
Understanding customer goals and providing product information and education to best achieve those goals.
Working with the team to optimize product setup and eliminate friction in Customer onboarding and activation.
Improving product adoption, customer retention, and fostering positive customer relationships.
Providing educational materials and best practices to help customers achieve their desired outcomes.
Ideally, you are:
Bachelor Degree or above in Marketing, Business, or related education major from well-reputable university (MBA is a plus)
Min 6 - 7 years of experience in customer management, key account management, customer success, or related roles, preferably in the banking or fintech industry
Proven experience in handling big corporations/conglomerates as business partner will be highly valuable for this position
Proven track record of achieving given targets and managing partnerships in the financial sector
Entrepreneurial mindset with a proactive, self-driven approach—able to identify opportunities, strategize and take ownership of the execution and results
Strong negotiation, communication, and relationship-building skills
Results-oriented with a passion for growth and innovation
What OnlinePajak can offer:
Opportunity to make impact to the country and revolutionizing the way companies and individuals process taxes, invoices, and payrolls in Indonesia
Opportunity to work in lean organization with international set of team
Competitive compensation based on performance and benefits to support your well-being
Facility to get strong personal and professional development
About OnlinePajak
OnlinePajak, an Achilles Systems company, is a non-typical SaaS company based in Indonesia that provides enhanced tax processing services to thousands of Indonesian taxpayers, both individuals, and companies. Founded in 2015, OnlinePajak aims to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. It has grown to become one of the fastest-growing startups in the country, processing more than 10% of Indonesia's economy through its platform.
Backed by prominent investors such as Sequoia Capital, Tencent, Warburg Pincus, VISA, Altos Ventures, Alpha JWC Ventures, Endeavour Catalyst, and Global Innovation Fund, OnlinePajak has offices in Indonesia, Sydney, and Singapore. The company's diverse and ambitious team is committed to delivering high-quality products, services, and processes.
Our Culture
At OnlinePajak, our most valuable resource is our people. We believe OnlinePajak characterized by open communication, collaboration, and respect. In addition, we foster a culture of learning and development as a sustainability goal for the organization while we claim that we are diverse, and jubilant about what we do.
Join our dynamic team at OnlinePajak and be part of our mission to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. Apply now for the Onboarding Manager position and let's grow together!
Role Purpose:
Overseeing the customer journey stage that influences product adoption, customer retention, loyalty, churn, and overall business development. Your role is crucial in activating customers.
Responsibilities:
Overseeing and managing the customer onboarding and activation process.
Identifying and implementing solutions that optimize the customer onboarding process, in collaboration with cross-functional teams (Sales, BD, CS, Product, Tech).
Managing, assigning, and conducting onboarding meetings, product tours, company presentations, and product demos.
Understanding customer goals and providing product information and education to best achieve those goals.
Working with the team to optimize product setup and eliminate friction in Customer onboarding and activation.
Improving product adoption, customer retention, and fostering positive customer relationships.
Providing educational materials and best practices to help customers achieve their desired outcomes.
Ideally, you are:
Bachelor Degree or above in Marketing, Business, or related education major from well-reputable university (MBA is a plus)
Min 6 - 7 years of experience in customer management, key account management, customer success, or related roles, preferably in the banking or fintech industry
Proven experience in handling big corporations/conglomerates as business partner will be highly valuable for this position
Proven track record of achieving given targets and managing partnerships in the financial sector
Entrepreneurial mindset with a proactive, self-driven approach—able to identify opportunities, strategize and take ownership of the execution and results
Strong negotiation, communication, and relationship-building skills
Results-oriented with a passion for growth and innovation
What OnlinePajak can offer:
Opportunity to make impact to the country and revolutionizing the way companies and individuals process taxes, invoices, and payrolls in Indonesia
Opportunity to work in lean organization with international set of team
Competitive compensation based on performance and benefits to support your well-being
Facility to get strong personal and professional development
OnlinePajak, an Achilles Systems company, is a non-typical SaaS company based in Indonesia that provides enhanced tax processing services to thousands of Indonesian taxpayers, both individuals, and companies. Founded in 2015, OnlinePajak aims to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. It has grown to become one of the fastest-growing startups in the country, processing more than 10% of Indonesia's economy through its platform.
Backed by prominent investors such as Sequoia Capital, Tencent, Warburg Pincus, VISA, Altos Ventures, Alpha JWC Ventures, Endeavour Catalyst, and Global Innovation Fund, OnlinePajak has offices in Indonesia, Sydney, and Singapore. The company's diverse and ambitious team is committed to delivering high-quality products, services, and processes.
Our Culture
At OnlinePajak, our most valuable resource is our people. We believe OnlinePajak characterized by open communication, collaboration, and respect. In addition, we foster a culture of learning and development as a sustainability goal for the organization while we claim that we are diverse, and jubilant about what we do.
Join our dynamic team at OnlinePajak and be part of our mission to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. Apply now for the Onboarding Manager position and let's grow together!
Role Purpose:
Overseeing the customer journey stage that influences product adoption, customer retention, loyalty, churn, and overall business development. Your role is crucial in activating customers.
Responsibilities:
Overseeing and managing the customer onboarding and activation process.
Identifying and implementing solutions that optimize the customer onboarding process, in collaboration with cross-functional teams (Sales, BD, CS, Product, Tech).
Managing, assigning, and conducting onboarding meetings, product tours, company presentations, and product demos.
Understanding customer goals and providing product information and education to best achieve those goals.
Working with the team to optimize product setup and eliminate friction in Customer onboarding and activation.
Improving product adoption, customer retention, and fostering positive customer relationships.
Providing educational materials and best practices to help customers achieve their desired outcomes.
Ideally, you are:
Bachelor Degree or above in Marketing, Business, or related education major from well-reputable university (MBA is a plus)
Min 6 - 7 years of experience in customer management, key account management, customer success, or related roles, preferably in the banking or fintech industry
Proven experience in handling big corporations/conglomerates as business partner will be highly valuable for this position
Proven track record of achieving given targets and managing partnerships in the financial sector
Entrepreneurial mindset with a proactive, self-driven approach—able to identify opportunities, strategize and take ownership of the execution and results
Strong negotiation, communication, and relationship-building skills
Results-oriented with a passion for growth and innovation
What OnlinePajak can offer:
Opportunity to make impact to the country and revolutionizing the way companies and individuals process taxes, invoices, and payrolls in Indonesia
Opportunity to work in lean organization with international set of team
Competitive compensation based on performance and benefits to support your well-being
Facility to get strong personal and professional development