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Support Team - Contact Center (TL ,QA, Trainer)

Salary undisclosed

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Qualification

  • Graduate in any major with minimum diploma, with minimum GPA 2.75.
  • English skills is a must ( minimum C1 )
  • Willing to work in shifting schedule, has experience in same role at BPO Industry
  • Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
  • Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
  • Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
  • Willing to be place in Yogyakarta, or Jakarta

Benefits :

  • Health and Safety Insurances
  • Holiday Payment
  • Shifting Allowance

Qualification

  • Graduate in any major with minimum diploma, with minimum GPA 2.75.
  • English skills is a must ( minimum C1 )
  • Willing to work in shifting schedule, has experience in same role at BPO Industry
  • Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
  • Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
  • Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
  • Willing to be place in Yogyakarta, or Jakarta

Benefits :

  • Health and Safety Insurances
  • Holiday Payment
  • Shifting Allowance