Support Team - Contact Center (TL ,QA, Trainer)
Salary undisclosed
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Simplified
Qualification
- Graduate in any major with minimum diploma, with minimum GPA 2.75.
- English skills is a must ( minimum C1 )
- Willing to work in shifting schedule, has experience in same role at BPO Industry
- Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
- Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
- Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
- Willing to be place in Yogyakarta, or Jakarta
Benefits :
- Health and Safety Insurances
- Holiday Payment
- Shifting Allowance
Qualification
- Graduate in any major with minimum diploma, with minimum GPA 2.75.
- English skills is a must ( minimum C1 )
- Willing to work in shifting schedule, has experience in same role at BPO Industry
- Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
- Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
- Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
- Willing to be place in Yogyakarta, or Jakarta
Benefits :
- Health and Safety Insurances
- Holiday Payment
- Shifting Allowance