eCommerce IT Administrator (WooCommerce & Wordpress)
1. Ensuring IT systems are operational and enables the organisation to meet its overarching objective.
2. Each system meets its functional role and operates at the right level of performance to fulfill its targets
3. Maintenance of systems to ensure they will remain operational and secure
a. Software components up to date
b. Integrations between systems
c. Spam prevention
4. Resolution of issues that prevent the systems from operating normally
5. Supporting the users when the system does not perform normally
6. Aliasing with vendors to resolve the issues encountered
7. Supporting the objective of the website which is to attract potential clients and retain existing clients
8. Research when needed for new initiatives that support the organisation in achieving its goals
a. May include new functionality/automation requests requiring research and validation.
9. Organisation of all DNA (protocol) documentations within the division
WooCommerce (eCommerce)
Able to create products (programs) and troubleshoot Woocommerce shop issues (Wordpress plugin)
Integration to ActiveCampaign lists upon purchase of programs
Able to create and update pages (Elementor & WPBakery plugin)
Able to support common user issues/complaints like the following:
Unable to login
Unable to complete order
Maintaining website availability
Check and reduce storage consumption on WPEngine
Manage domain names and Cloudflare DNS
Ensure integrations to external systems and troubleshooting/liaising with vendors when issues encountered
WooCommerce Orders → Xero Invoice
WooCommerce Gravity Forms → ActiveCampaign List
WooCommerce Products → LearnWorlds Courses
Google Sheets → ActiveCampaign List
ActiveCampaign & SalesProcess (CRM)
Building of new pipelines for new programs/events, updating ActiveCampaign pipelines
Building of new automations for upcoming programs (welcome and pre-program reminder emails)
Create mass mailing campaigns
Customising email content/templates
Setting up contact list for campaign
Provide technical support to ensure WooCommerce website and ActiveCampaign integrations are working
LearnWorlds/Thinkific (eLearning Platforms)
Create/update/maintain programs/courses (content provided)
Maintain/update the UI look and feel to ensure consistency
Manage client enrollments and completions
Notion (Documentation & Tasks)
Able to use Notion for task tracking and archiving information for reference
KPI for IT Support and Maintenance
1. Response times for reported issues
2. Completion of tasks assigned
3. System uptime
4. System performance
5. Documentation of processes (new or updated)
1. Ensuring IT systems are operational and enables the organisation to meet its overarching objective.
2. Each system meets its functional role and operates at the right level of performance to fulfill its targets
3. Maintenance of systems to ensure they will remain operational and secure
a. Software components up to date
b. Integrations between systems
c. Spam prevention
4. Resolution of issues that prevent the systems from operating normally
5. Supporting the users when the system does not perform normally
6. Aliasing with vendors to resolve the issues encountered
7. Supporting the objective of the website which is to attract potential clients and retain existing clients
8. Research when needed for new initiatives that support the organisation in achieving its goals
a. May include new functionality/automation requests requiring research and validation.
9. Organisation of all DNA (protocol) documentations within the division
WooCommerce (eCommerce)
● Able to create products (programs) and troubleshoot Woocommerce shop issues (Wordpress plugin)
○ Integration to ActiveCampaign lists upon purchase of programs
● Able to create and update pages (Elementor & WPBakery plugin)
● Able to support common user issues/complaints like the following:
○ Unable to login
○ Unable to complete order
● Maintaining website availability
○ Check and reduce storage consumption on WPEngine
● Manage domain names and Cloudflare DNS
● Ensure integrations to external systems and troubleshooting/liaising with vendors when issues encountered
○ WooCommerce Orders → Xero Invoice
○ WooCommerce Gravity Forms → ActiveCampaign List
○ WooCommerce Products → LearnWorlds Courses
○ Google Sheets → ActiveCampaign List
ActiveCampaign & SalesProcess (CRM)
● Building of new pipelines for new programs/events, updating ActiveCampaign pipelines
● Building of new automations for upcoming programs (welcome and pre-program reminder emails)
● Create mass mailing campaigns
○ Customising email content/templates
○ Setting up contact list for campaign
● Provide technical support to ensure WooCommerce website and ActiveCampaign integrations are working
LearnWorlds/Thinkific (eLearning Platforms)
● Create/update/maintain programs/courses (content provided)
● Maintain/update the UI look and feel to ensure consistency
● Manage client enrollments and completions
Notion (Documentation & Tasks)
● Able to use Notion for task tracking and archiving information for reference
KPI for IT Support and Maintenance
1. Response times for reported issues
2. Completion of tasks assigned
3. System uptime
4. System performance
5. Documentation of processes (new or updated)