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eCommerce IT Administrator (WooCommerce & Wordpress)

Salary undisclosed

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1. Ensuring IT systems are operational and enables the organisation to meet its overarching objective.

2. Each system meets its functional role and operates at the right level of performance to fulfill its targets

3. Maintenance of systems to ensure they will remain operational and secure

a. Software components up to date

b. Integrations between systems

c. Spam prevention

4. Resolution of issues that prevent the systems from operating normally

5. Supporting the users when the system does not perform normally

6. Aliasing with vendors to resolve the issues encountered

7. Supporting the objective of the website which is to attract potential clients and retain existing clients

8. Research when needed for new initiatives that support the organisation in achieving its goals

a. May include new functionality/automation requests requiring research and validation.

9. Organisation of all DNA (protocol) documentations within the division

WooCommerce (eCommerce)

Able to create products (programs) and troubleshoot Woocommerce shop issues (Wordpress plugin)

Integration to ActiveCampaign lists upon purchase of programs

Able to create and update pages (Elementor & WPBakery plugin)

Able to support common user issues/complaints like the following:

Unable to login

Unable to complete order

Maintaining website availability

Check and reduce storage consumption on WPEngine

Manage domain names and Cloudflare DNS

Ensure integrations to external systems and troubleshooting/liaising with vendors when issues encountered

WooCommerce Orders → Xero Invoice

WooCommerce Gravity Forms → ActiveCampaign List

WooCommerce Products → LearnWorlds Courses

Google Sheets → ActiveCampaign List

ActiveCampaign & SalesProcess (CRM)

Building of new pipelines for new programs/events, updating ActiveCampaign pipelines

Building of new automations for upcoming programs (welcome and pre-program reminder emails)

Create mass mailing campaigns

Customising email content/templates

Setting up contact list for campaign

Provide technical support to ensure WooCommerce website and ActiveCampaign integrations are working

LearnWorlds/Thinkific (eLearning Platforms)

Create/update/maintain programs/courses (content provided)

Maintain/update the UI look and feel to ensure consistency

Manage client enrollments and completions

Notion (Documentation & Tasks)

Able to use Notion for task tracking and archiving information for reference

KPI for IT Support and Maintenance

1. Response times for reported issues

2. Completion of tasks assigned

3. System uptime

4. System performance

5. Documentation of processes (new or updated)

1. Ensuring IT systems are operational and enables the organisation to meet its overarching objective.

2. Each system meets its functional role and operates at the right level of performance to fulfill its targets

3. Maintenance of systems to ensure they will remain operational and secure

a. Software components up to date

b. Integrations between systems

c. Spam prevention

4. Resolution of issues that prevent the systems from operating normally

5. Supporting the users when the system does not perform normally

6. Aliasing with vendors to resolve the issues encountered

7. Supporting the objective of the website which is to attract potential clients and retain existing clients

8. Research when needed for new initiatives that support the organisation in achieving its goals

a. May include new functionality/automation requests requiring research and validation.

9. Organisation of all DNA (protocol) documentations within the division

WooCommerce (eCommerce)

● Able to create products (programs) and troubleshoot Woocommerce shop issues (Wordpress plugin)

○ Integration to ActiveCampaign lists upon purchase of programs

● Able to create and update pages (Elementor & WPBakery plugin)

● Able to support common user issues/complaints like the following:

○ Unable to login

○ Unable to complete order

● Maintaining website availability

○ Check and reduce storage consumption on WPEngine

● Manage domain names and Cloudflare DNS

● Ensure integrations to external systems and troubleshooting/liaising with vendors when issues encountered

○ WooCommerce Orders → Xero Invoice

○ WooCommerce Gravity Forms → ActiveCampaign List

○ WooCommerce Products → LearnWorlds Courses

○ Google Sheets → ActiveCampaign List

ActiveCampaign & SalesProcess (CRM)

● Building of new pipelines for new programs/events, updating ActiveCampaign pipelines

● Building of new automations for upcoming programs (welcome and pre-program reminder emails)

● Create mass mailing campaigns

○ Customising email content/templates

○ Setting up contact list for campaign

● Provide technical support to ensure WooCommerce website and ActiveCampaign integrations are working

LearnWorlds/Thinkific (eLearning Platforms)

● Create/update/maintain programs/courses (content provided)

● Maintain/update the UI look and feel to ensure consistency

● Manage client enrollments and completions

Notion (Documentation & Tasks)

● Able to use Notion for task tracking and archiving information for reference

KPI for IT Support and Maintenance

1. Response times for reported issues

2. Completion of tasks assigned

3. System uptime

4. System performance

5. Documentation of processes (new or updated)