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English Customer Experts (Live Chat) - Yogyakarta

Salary undisclosed

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English Customer Expert (Live chat) for Yogyakarta site

Responsibilities:

1. Provide timely support to customers through available communication channels (email and chat).

2. Identify and escalate priority issues through proper channels.

3. Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

4. Meet all key performance indicators set by the company and client.

5. Work with other team members in identifying better ways in providing better customer support.

Qualifications:

1. Minimum D3 or bachelor's degree from all majors.

2. Good written and verbal communication skills in English (Will be tested during the recruitment process).

3. Fresh graduates are welcome to apply.

4. Flexible for SHIFTING schedule and changes along with in.

5. Strong problem-solving skills and demonstrated multi-task capabilities.

6. Preferably to have a typing speed of at least 40 words per minutes.

7. Fast learner and independent to work in the multi-LOB (email and live chat).

Benefits:

  • Incentive.
  • Salary UMR Plus.
  • Project Allowance.
  • Holiday Pay.
  • BPJS and BPJSTK.
  • Shifting Allowance (as the position requires shifting schedules).

English Customer Expert (Live chat) for Yogyakarta site

Responsibilities:

1. Provide timely support to customers through available communication channels (email and chat).

2. Identify and escalate priority issues through proper channels.

3. Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

4. Meet all key performance indicators set by the company and client.

5. Work with other team members in identifying better ways in providing better customer support.

Qualifications:

1. Minimum D3 or bachelor's degree from all majors.

2. Good written and verbal communication skills in English (Will be tested during the recruitment process).

3. Fresh graduates are welcome to apply.

4. Flexible for SHIFTING schedule and changes along with in.

5. Strong problem-solving skills and demonstrated multi-task capabilities.

6. Preferably to have a typing speed of at least 40 words per minutes.

7. Fast learner and independent to work in the multi-LOB (email and live chat).

Benefits:

  • Incentive.
  • Salary UMR Plus.
  • Project Allowance.
  • Holiday Pay.
  • BPJS and BPJSTK.
  • Shifting Allowance (as the position requires shifting schedules).