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Job description and key responsibilities:
- Build relationships with enterprise customers and ensure that we identify and address their needs.
- Help enterprise customers have good understanding on our product suite and facilitate in adoption.
- Work closely with Business Development and Merchant Operations team to ensure smooth operations and relationship with enterprise customers.
- Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.
- Mediate between clients and internal.
- Showing empathy and provide calm responses to our customers to win their confidence
Requirements:
- Bachelor’s Graduate majoring in: Engineering, Finance / Accounting, Computer science/IT
- Business fluency in English and Bahasa.
- A self-starter with minimum 1 year of working experience in customer relationships building (fintech experience is preferable)
- Ability to create documentation such as: Knowledge Base, FAQ, SOPs, and Reporting
- Has a good eye for detail, able to maintain accuracy
- Should be dynamic, agile and analytical
- Willing to work on weekends, public holidays, and night shifts
Job description and key responsibilities:
- Build relationships with enterprise customers and ensure that we identify and address their needs.
- Help enterprise customers have good understanding on our product suite and facilitate in adoption.
- Work closely with Business Development and Merchant Operations team to ensure smooth operations and relationship with enterprise customers.
- Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.
- Mediate between clients and internal.
- Showing empathy and provide calm responses to our customers to win their confidence
Requirements:
- Bachelor’s Graduate majoring in: Engineering, Finance / Accounting, Computer science/IT
- Business fluency in English and Bahasa.
- A self-starter with minimum 1 year of working experience in customer relationships building (fintech experience is preferable)
- Ability to create documentation such as: Knowledge Base, FAQ, SOPs, and Reporting
- Has a good eye for detail, able to maintain accuracy
- Should be dynamic, agile and analytical
- Willing to work on weekends, public holidays, and night shifts