Outlet Operation Area Manager (Gelateria)
What you'll be doing
- Manage and oversee the daily operations of multiple Gelateria outlets, ensuring adherence to company policies, procedures, and performance standards
- Develop and implement strategies to improve outlet efficiency, productivity, and profitability
- Provide leadership, training, and support to store managers and teams, fostering a positive and collaborative work environment
- Monitor and analyze store performance metrics, identifying areas for improvement and implementing corrective actions
- Collaborate with cross-functional teams to address operational challenges and drive continuous improvement
- Ensure compliance with all relevant health, safety, and regulatory requirements
- Contribute to the development and implementation of marketing and promotional initiatives to drive customer engagement and sales
What we're looking for
- Significant experience (5+ years) in retail operations management, preferably in the food and beverage industry, esp. in gelato or frozen desserts
- Proven track record of successfully managing and leading multi-site store operations
- Strong problem-solving and decision-making skills, with the ability to thrive in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to effectively liaise with store teams, cross-functional departments, and senior management
- Proficient in data analysis and the use of performance management tools to drive operational improvements
- Passion for delivering exceptional customer service and creating a positive, engaging store environment
- Relevant tertiary qualifications in business, retail, or a related field
You are required to have:
Soft skills: Leadership & team management, customer service orientation, time management & prioritization, attention to detail, crisis management, collaboration & relationship building
Hard skills: Operations management, financial & budgeting dkills, inventory & supply chain management, food safety & hygiene compliance, marketing & sales strategy execution, vendor & partner coordination
SUBMIT CV TO: [email protected]
SUBJECT: Outlet Operation Area Manager (Gelateria)
What you'll be doing
- Manage and oversee the daily operations of multiple Gelateria outlets, ensuring adherence to company policies, procedures, and performance standards
- Develop and implement strategies to improve outlet efficiency, productivity, and profitability
- Provide leadership, training, and support to store managers and teams, fostering a positive and collaborative work environment
- Monitor and analyze store performance metrics, identifying areas for improvement and implementing corrective actions
- Collaborate with cross-functional teams to address operational challenges and drive continuous improvement
- Ensure compliance with all relevant health, safety, and regulatory requirements
- Contribute to the development and implementation of marketing and promotional initiatives to drive customer engagement and sales
What we're looking for
- Significant experience (5+ years) in retail operations management, preferably in the food and beverage industry, esp. in gelato or frozen desserts
- Proven track record of successfully managing and leading multi-site store operations
- Strong problem-solving and decision-making skills, with the ability to thrive in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to effectively liaise with store teams, cross-functional departments, and senior management
- Proficient in data analysis and the use of performance management tools to drive operational improvements
- Passion for delivering exceptional customer service and creating a positive, engaging store environment
- Relevant tertiary qualifications in business, retail, or a related field
You are required to have:
Soft skills: Leadership & team management, customer service orientation, time management & prioritization, attention to detail, crisis management, collaboration & relationship building
Hard skills: Operations management, financial & budgeting dkills, inventory & supply chain management, food safety & hygiene compliance, marketing & sales strategy execution, vendor & partner coordination
SUBMIT CV TO: [email protected]
SUBJECT: Outlet Operation Area Manager (Gelateria)