Strategic Commercial & Operations Intern
- Internship, onsite
- Pinhome
- Jakarta, Indonesia
Salary undisclosed
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About The Role
The Commercial and Operations Intern will play a vital role in supporting key business initiatives by assisting with market analysis, operational process improvements, and cross-functional coordination. This role involves working closely with various teams to enhance efficiency, streamline workflows, and contribute to strategic decision-making, ultimately driving business growth and operational excellence, especially for the Pinhome Home Services Massage category.
What You Will Do
The Commercial and Operations team at Pinhome plays a crucial role in ensuring business growth, operational efficiency, and seamless process delivery. The team focuses on optimizing the booking conversion rate, increasing completed bookings, and maximizing revenue while maintaining high customer satisfaction and partner engagement. Each member in this team will have the freedom to provide initiatives and also be the main contributor to each target given by management.
The Commercial and Operations Intern will play a vital role in supporting key business initiatives by assisting with market analysis, operational process improvements, and cross-functional coordination. This role involves working closely with various teams to enhance efficiency, streamline workflows, and contribute to strategic decision-making, ultimately driving business growth and operational excellence, especially for the Pinhome Home Services Massage category.
What You Will Do
- Analyze booking trends and user behavior to identify factors affecting conversion rates and propose data-driven solutions.
- Optimize therapist allocation and availability by coordinating with operations to ensure a higher completion rate for bookings.
- Support promotional campaigns and pricing strategies by assisting in the execution of discounts, bundles, and other initiatives to drive more bookings.
- Monitor and improve booking processes by identifying pain points in the customer journey and suggesting operational enhancements.
- Track and report key performance metrics, such as booking conversion rate, completion rate, and revenue growth, to assess the impact of ongoing initiatives.
- Strong analytical and problem-solving skills Ability to interpret data, identify trends, and propose solutions to improve booking conversion and revenue.
- Background in business, economics, or related fields Preferably studying or having experience in business administration, operations, marketing, or data analysis.
- Proactive and detail-oriented mindset Capable of taking initiative, identifying inefficiencies, and suggesting improvements in operational processes.
- Excellent communication and coordination skills Comfortable working with cross-functional teams (marketing, operations, and products) to drive business growth.
- Tech-savvy and adaptable to digital tools Familiarity with Excel, Google Sheets, and data visualization tools to track performance metrics effectively.
The Commercial and Operations team at Pinhome plays a crucial role in ensuring business growth, operational efficiency, and seamless process delivery. The team focuses on optimizing the booking conversion rate, increasing completed bookings, and maximizing revenue while maintaining high customer satisfaction and partner engagement. Each member in this team will have the freedom to provide initiatives and also be the main contributor to each target given by management.
About The Role
The Commercial and Operations Intern will play a vital role in supporting key business initiatives by assisting with market analysis, operational process improvements, and cross-functional coordination. This role involves working closely with various teams to enhance efficiency, streamline workflows, and contribute to strategic decision-making, ultimately driving business growth and operational excellence, especially for the Pinhome Home Services Massage category.
What You Will Do
The Commercial and Operations team at Pinhome plays a crucial role in ensuring business growth, operational efficiency, and seamless process delivery. The team focuses on optimizing the booking conversion rate, increasing completed bookings, and maximizing revenue while maintaining high customer satisfaction and partner engagement. Each member in this team will have the freedom to provide initiatives and also be the main contributor to each target given by management.
The Commercial and Operations Intern will play a vital role in supporting key business initiatives by assisting with market analysis, operational process improvements, and cross-functional coordination. This role involves working closely with various teams to enhance efficiency, streamline workflows, and contribute to strategic decision-making, ultimately driving business growth and operational excellence, especially for the Pinhome Home Services Massage category.
What You Will Do
- Analyze booking trends and user behavior to identify factors affecting conversion rates and propose data-driven solutions.
- Optimize therapist allocation and availability by coordinating with operations to ensure a higher completion rate for bookings.
- Support promotional campaigns and pricing strategies by assisting in the execution of discounts, bundles, and other initiatives to drive more bookings.
- Monitor and improve booking processes by identifying pain points in the customer journey and suggesting operational enhancements.
- Track and report key performance metrics, such as booking conversion rate, completion rate, and revenue growth, to assess the impact of ongoing initiatives.
- Strong analytical and problem-solving skills Ability to interpret data, identify trends, and propose solutions to improve booking conversion and revenue.
- Background in business, economics, or related fields Preferably studying or having experience in business administration, operations, marketing, or data analysis.
- Proactive and detail-oriented mindset Capable of taking initiative, identifying inefficiencies, and suggesting improvements in operational processes.
- Excellent communication and coordination skills Comfortable working with cross-functional teams (marketing, operations, and products) to drive business growth.
- Tech-savvy and adaptable to digital tools Familiarity with Excel, Google Sheets, and data visualization tools to track performance metrics effectively.
The Commercial and Operations team at Pinhome plays a crucial role in ensuring business growth, operational efficiency, and seamless process delivery. The team focuses on optimizing the booking conversion rate, increasing completed bookings, and maximizing revenue while maintaining high customer satisfaction and partner engagement. Each member in this team will have the freedom to provide initiatives and also be the main contributor to each target given by management.