Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Quality Assurance Sampling - Operations (Solo, Contract-based)

Salary undisclosed
Checking job availability...
Original
Simplified
Job Description
  • Check data from WFM/Regional, in order to assess the Customer Service problem solving quality based on the QA Scorecard.
  • Analyze bad ticket data from WFM/Regional that is flagged with poor Customer ServiceAT, case aging, high contact rates, or cases involving appeasement to evaluate Customer Service problem-solving quality according to QA standards.
  • Conduct mystery shopper and additional real time sampling in order to review CS Agents service quality
  • Observe the Customer Service team in real-time to identify the root causes of issues and determine the necessary support.
  • Perform calibration to ensure that all departments have a consistent understanding of the Customer Service agents' service quality.
  • Provide regular coaching to Customer Service agents to maintain and improve their service quality.

Requirements
  • Min. Bachelor Degree in any major.
  • Min. 2 years of working experience in Customer Service as: Agent/QA/TL at Ecommerce or any industry.
  • Familiar with Microsoft Excel or Google Spreadsheets.
  • Fluent in English is a plus.
  • Able to work in fast paced environment and adaptive to quality improvement process; able to prioritize task and manage time effectively.
  • Uphold integrity, attention to details, able to provide effective solutions and helpful accuracy explanations
  • Have a good understanding of KPI Target.
  • Strong listening skills, good verbal communication, and clear public speaking abilities.
  • Able to perform coaching, counseling as well as provide meaningful insights related CS Quality.
Job Description
  • Check data from WFM/Regional, in order to assess the Customer Service problem solving quality based on the QA Scorecard.
  • Analyze bad ticket data from WFM/Regional that is flagged with poor Customer ServiceAT, case aging, high contact rates, or cases involving appeasement to evaluate Customer Service problem-solving quality according to QA standards.
  • Conduct mystery shopper and additional real time sampling in order to review CS Agents service quality
  • Observe the Customer Service team in real-time to identify the root causes of issues and determine the necessary support.
  • Perform calibration to ensure that all departments have a consistent understanding of the Customer Service agents' service quality.
  • Provide regular coaching to Customer Service agents to maintain and improve their service quality.

Requirements
  • Min. Bachelor Degree in any major.
  • Min. 2 years of working experience in Customer Service as: Agent/QA/TL at Ecommerce or any industry.
  • Familiar with Microsoft Excel or Google Spreadsheets.
  • Fluent in English is a plus.
  • Able to work in fast paced environment and adaptive to quality improvement process; able to prioritize task and manage time effectively.
  • Uphold integrity, attention to details, able to provide effective solutions and helpful accuracy explanations
  • Have a good understanding of KPI Target.
  • Strong listening skills, good verbal communication, and clear public speaking abilities.
  • Able to perform coaching, counseling as well as provide meaningful insights related CS Quality.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company