Application Support Lead
Salary undisclosed
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- Monitoring ticketing related with incident and make sure will be solved within SLA
- Making Weekly Report related with Incident and or any addtional Report that Business's need related with Incident.
- Make sure transaction in Application Support comply with any Policy and Procedures
- Monitoring Production Issue can be solved with temporary or permanent solution.
- Make sure application run smoothly by monitoring Daily Checklist done by Application Support staff.
- Support User Management of any application.
- A Bachelor's Degree (S1), majoring in IT, Computer Science, Computer Engineering
- Minimum 5 years of experience in Application Support Lead
- Willingness to work shifts and standby during weekends when required
- Effective communication and collaboration skills with both technical and non-technical
- Strong documentation skills for recording incident/problems (Incident Management), and PDF skill (for Presentation)
- Monitoring ticketing related with incident and make sure will be solved within SLA
- Making Weekly Report related with Incident and or any addtional Report that Business's need related with Incident.
- Make sure transaction in Application Support comply with any Policy and Procedures
- Monitoring Production Issue can be solved with temporary or permanent solution.
- Make sure application run smoothly by monitoring Daily Checklist done by Application Support staff.
- Support User Management of any application.
- A Bachelor's Degree (S1), majoring in IT, Computer Science, Computer Engineering
- Minimum 5 years of experience in Application Support Lead
- Willingness to work shifts and standby during weekends when required
- Effective communication and collaboration skills with both technical and non-technical
- Strong documentation skills for recording incident/problems (Incident Management), and PDF skill (for Presentation)