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Application Support Lead

Salary undisclosed

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Simplified
  • Monitoring ticketing related with incident and make sure will be solved within SLA
  • Making Weekly Report related with Incident and or any addtional Report that Business's need related with Incident.
  • Make sure transaction in Application Support comply with any Policy and Procedures
  • Monitoring Production Issue can be solved with temporary or permanent solution.
  • Make sure application run smoothly by monitoring Daily Checklist done by Application Support staff.
  • Support User Management of any application.

Minimum Qualifications

  • A Bachelor's Degree (S1), majoring in IT, Computer Science, Computer Engineering
  • Minimum 5 years of experience in Application Support Lead
  • Willingness to work shifts and standby during weekends when required
  • Effective communication and collaboration skills with both technical and non-technical
  • Strong documentation skills for recording incident/problems (Incident Management), and PDF skill (for Presentation)
  • Monitoring ticketing related with incident and make sure will be solved within SLA
  • Making Weekly Report related with Incident and or any addtional Report that Business's need related with Incident.
  • Make sure transaction in Application Support comply with any Policy and Procedures
  • Monitoring Production Issue can be solved with temporary or permanent solution.
  • Make sure application run smoothly by monitoring Daily Checklist done by Application Support staff.
  • Support User Management of any application.

Minimum Qualifications

  • A Bachelor's Degree (S1), majoring in IT, Computer Science, Computer Engineering
  • Minimum 5 years of experience in Application Support Lead
  • Willingness to work shifts and standby during weekends when required
  • Effective communication and collaboration skills with both technical and non-technical
  • Strong documentation skills for recording incident/problems (Incident Management), and PDF skill (for Presentation)