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• Manage client accounts and support sales efforts, focusing on delivering exceptional customer experiences
• Use live chat tools (Zendesk, Qontak, Intercom, Freshdesk) to assist customers and drive sales
• Conduct telemarketing calls, qualify leads, and nurture potential clients
• Perform all responsibilities during the 24-hour shift schedule (5 days a week)
• Identify new sales opportunities and drive revenue growth through strategic account management
• Monitor sales performance, analyze trends, and create action plans to exceed targets
• Collaborate with marketing and operations teams to ensure seamless customer experiences
• Deliver tailored solutions to meet client needs and achieve business objectives