Established in 1994, indonet is a pioneer in providing digital infrastructure service that offers a variety of solutions and services designed to meet the evolving needs of modern businesses.
indonet has succeeded in becoming the industry’s benchmark as one of the companies that is able to provide solutions and added value, especially as a digital infrastructure provider that provides customers with access to multi-connectivity and integration to various data centers and global cloud providers.
indonet is committed to develop complete and efficient information and communication technology services to bridge companies in achieving digital transformation.
Indonet have an exciting opportunity to recruit IT Desktop to our business.
To be considered for this role, ideally you will have:
- 1 years+ hands-on experiences in IT Desktop
- Proven work experience as an IT Desktop or similar role
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Familiarity with hardware and software applications such as but not limited to Microsoft OS, MacOS, Linux, Networking Device, NAS Storage, Mail System, .
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
The key responsibilities for this role include:
- Respond to users inquiries and complaints about technical issues
- Diagnose and resolve hardware, software, and networking issues.
- Track system issues through to resolution, within agreed time limits.
- Talk users through a series of actions to resolve a problem.
- Follow standard procedures for proper escalation of unresolved issues.
- Provide prompt and accurate feedback to users.
- Maintain a record of user’s issues as well as the solution strategy for future reference.
- Support the roll-out of new applications, including training users.
- Test and evaluate new technology for better system performance.
- Document technical knowledge in the form of notes and manuals.
- Maintenance of hardware and software and it’s capacity monitoring and planning
Established in 1994, indonet is a pioneer in providing digital infrastructure service that offers a variety of solutions and services designed to meet the evolving needs of modern businesses.
indonet has succeeded in becoming the industry’s benchmark as one of the companies that is able to provide solutions and added value, especially as a digital infrastructure provider that provides customers with access to multi-connectivity and integration to various data centers and global cloud providers.
indonet is committed to develop complete and efficient information and communication technology services to bridge companies in achieving digital transformation.
Indonet have an exciting opportunity to recruit IT Desktop to our business.
To be considered for this role, ideally you will have:
- 1 years+ hands-on experiences in IT Desktop
- Proven work experience as an IT Desktop or similar role
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Familiarity with hardware and software applications such as but not limited to Microsoft OS, MacOS, Linux, Networking Device, NAS Storage, Mail System, .
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
The key responsibilities for this role include:
- Respond to users inquiries and complaints about technical issues
- Diagnose and resolve hardware, software, and networking issues.
- Track system issues through to resolution, within agreed time limits.
- Talk users through a series of actions to resolve a problem.
- Follow standard procedures for proper escalation of unresolved issues.
- Provide prompt and accurate feedback to users.
- Maintain a record of user’s issues as well as the solution strategy for future reference.
- Support the roll-out of new applications, including training users.
- Test and evaluate new technology for better system performance.
- Document technical knowledge in the form of notes and manuals.
- Maintenance of hardware and software and it’s capacity monitoring and planning