Gojek - Ops Support Senior Associate
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About The Role
As Ops Support Associate, you will manage the business processes between fleet partners and Gojek. You will map existing processes, and improve upon it by automating and by scaling the support function. You will also build relationships and understand pain points from Gojek fleet partners, and solve it to build a sustainable Fleet ecosystem.
What You Will Do
Ready to join a team that shapes the future of new leading transformation in Gojek business as Fleet Strategy & Planning and be the drivers of change in Indonesia's digital landscape? Join us and be part of something extraordinary in Driver Fleet process for our Mitra Driver needs.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
As Ops Support Associate, you will manage the business processes between fleet partners and Gojek. You will map existing processes, and improve upon it by automating and by scaling the support function. You will also build relationships and understand pain points from Gojek fleet partners, and solve it to build a sustainable Fleet ecosystem.
What You Will Do
- Manage operational relationships with Fleet partners
- Gain understanding of the mechanics of Fleet management, and identify pain points
- Provide first level support for Fleet partners to ensure their business can thrive sustainably
- Enhance the dynamic relationships among Gojek, Driver Partners, and Fleet Partners
- A minimum of 3 years work experience in relevant sectors, e.g. Operations, Process Improvement and Management
- Excellent problem solving and analytical skills
- Great communication skills both in English and in Bahasa Indonesia
- Strong sense of business and tech processes
- Fast learner, can work in an ambiguous setting
Ready to join a team that shapes the future of new leading transformation in Gojek business as Fleet Strategy & Planning and be the drivers of change in Indonesia's digital landscape? Join us and be part of something extraordinary in Driver Fleet process for our Mitra Driver needs.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
About The Role
As Ops Support Associate, you will manage the business processes between fleet partners and Gojek. You will map existing processes, and improve upon it by automating and by scaling the support function. You will also build relationships and understand pain points from Gojek fleet partners, and solve it to build a sustainable Fleet ecosystem.
What You Will Do
Ready to join a team that shapes the future of new leading transformation in Gojek business as Fleet Strategy & Planning and be the drivers of change in Indonesia's digital landscape? Join us and be part of something extraordinary in Driver Fleet process for our Mitra Driver needs.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
As Ops Support Associate, you will manage the business processes between fleet partners and Gojek. You will map existing processes, and improve upon it by automating and by scaling the support function. You will also build relationships and understand pain points from Gojek fleet partners, and solve it to build a sustainable Fleet ecosystem.
What You Will Do
- Manage operational relationships with Fleet partners
- Gain understanding of the mechanics of Fleet management, and identify pain points
- Provide first level support for Fleet partners to ensure their business can thrive sustainably
- Enhance the dynamic relationships among Gojek, Driver Partners, and Fleet Partners
- A minimum of 3 years work experience in relevant sectors, e.g. Operations, Process Improvement and Management
- Excellent problem solving and analytical skills
- Great communication skills both in English and in Bahasa Indonesia
- Strong sense of business and tech processes
- Fast learner, can work in an ambiguous setting
Ready to join a team that shapes the future of new leading transformation in Gojek business as Fleet Strategy & Planning and be the drivers of change in Indonesia's digital landscape? Join us and be part of something extraordinary in Driver Fleet process for our Mitra Driver needs.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.