Division Head of Operations
Salary undisclosed
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Job Description:
- Develop and implement operational strategies to improve efficiency and effectiveness in delivering life and health insurance products and services.
- Align the operational goals with the overall organizational strategy.
- Lead process improvement initiatives to streamline workflows and enhance customer satisfaction.
- Manage and mentor teams within the operations division, including staff involved in underwriting, claims, policy administration, and customer service.
- Ensure that all operational processes comply with legal and regulatory requirements (e.g., industry laws, data protection regulations).
- Continuously assess and improve operational workflows and processes to reduce costs and enhance the customer experience.
- Implement automation, technology solutions, and innovative approaches to improve productivity and accuracy.
- Ensure that the customer experience is a priority across all operational touchpoints (claims, policy inquiries, renewals, etc.).
- Drive the adoption of new technologies and digital platforms that enhance operational efficiency, such as customer portals, mobile apps, and claims management systems.
- Collaborate closely with other divisions, such as sales, marketing, product development, and IT, to ensure smooth operations and alignment with business objectives.
Job Qualification:
- Minimum education: Bachelor’s degree, preferably Medical Doctor.
- At least 10 years of work experience, with a minimum of 5 years in a managerial position in the Operational field (life and health insurance) from insurance industry.
- Deep understanding of life and health insurance products, regulations, and market trends.
- Strong background in operations management, process improvement, and change management.
- Having Certifications (such as LOMA, AAMAI, ALU, ICA, QRGP or similar) may be advantageous.
- Excellent verbal and written communication skills for interaction with senior leadership, team members, and external stakeholders.
Job Description:
- Develop and implement operational strategies to improve efficiency and effectiveness in delivering life and health insurance products and services.
- Align the operational goals with the overall organizational strategy.
- Lead process improvement initiatives to streamline workflows and enhance customer satisfaction.
- Manage and mentor teams within the operations division, including staff involved in underwriting, claims, policy administration, and customer service.
- Ensure that all operational processes comply with legal and regulatory requirements (e.g., industry laws, data protection regulations).
- Continuously assess and improve operational workflows and processes to reduce costs and enhance the customer experience.
- Implement automation, technology solutions, and innovative approaches to improve productivity and accuracy.
- Ensure that the customer experience is a priority across all operational touchpoints (claims, policy inquiries, renewals, etc.).
- Drive the adoption of new technologies and digital platforms that enhance operational efficiency, such as customer portals, mobile apps, and claims management systems.
- Collaborate closely with other divisions, such as sales, marketing, product development, and IT, to ensure smooth operations and alignment with business objectives.
Job Qualification:
- Minimum education: Bachelor’s degree, preferably Medical Doctor.
- At least 10 years of work experience, with a minimum of 5 years in a managerial position in the Operational field (life and health insurance) from insurance industry.
- Deep understanding of life and health insurance products, regulations, and market trends.
- Strong background in operations management, process improvement, and change management.
- Having Certifications (such as LOMA, AAMAI, ALU, ICA, QRGP or similar) may be advantageous.
- Excellent verbal and written communication skills for interaction with senior leadership, team members, and external stakeholders.