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Job Title
Service Operations Manager
Job Description
Job Summary:
The Services Operations Manager will manage integral Service optimization to improve customer service level.
Your role:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. .
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Service Operations Manager
Job Description
Job Summary:
The Services Operations Manager will manage integral Service optimization to improve customer service level.
Your role:
- Ability to manage a team of direct labor and exempt employees in a single department.
- Typically, still leading a single team with additional size and scale with strong technical expertise.
- Ability to manage team conflicts and also to build strong working relationships with adjacent departments.
- Receives management escalations to address customer concerns (nontechnical or clinical) on case level.
- Creates on demand account escalations in order to manage a customer holistically for 1 or more escalated cases and maintains an account temperature setting as long as account remains escalated.
- Interacts with the Sales Rep or Customer Success Manager per account, to enhance collaboration on management and account escalations.
- To be based in several big cities across Indonesia.
- Bachelor’s degree in technical field or business preferred.
- To have knowledge and background of UPS-Uninterruptible Power Supply (manage services) preferable.
- Minimum 8-year management experience in related industry or functional domain.
- May hold certifications or relevant technical credentials.
- Excellent communication skills both in Bahasa Indonesia & English and communication skills for managing relations with operational representatives of customers.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. .
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
Job Title
Service Operations Manager
Job Description
Job Summary:
The Services Operations Manager will manage integral Service optimization to improve customer service level.
Your role:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. .
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Service Operations Manager
Job Description
Job Summary:
The Services Operations Manager will manage integral Service optimization to improve customer service level.
Your role:
- Ability to manage a team of direct labor and exempt employees in a single department.
- Typically, still leading a single team with additional size and scale with strong technical expertise.
- Ability to manage team conflicts and also to build strong working relationships with adjacent departments.
- Receives management escalations to address customer concerns (nontechnical or clinical) on case level.
- Creates on demand account escalations in order to manage a customer holistically for 1 or more escalated cases and maintains an account temperature setting as long as account remains escalated.
- Interacts with the Sales Rep or Customer Success Manager per account, to enhance collaboration on management and account escalations.
- To be based in several big cities across Indonesia.
- Bachelor’s degree in technical field or business preferred.
- To have knowledge and background of UPS-Uninterruptible Power Supply (manage services) preferable.
- Minimum 8-year management experience in related industry or functional domain.
- May hold certifications or relevant technical credentials.
- Excellent communication skills both in Bahasa Indonesia & English and communication skills for managing relations with operational representatives of customers.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. .
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.