Customer Service Officer
Salary undisclosed
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Job Description :
- Fully understand of insurance product and business flow in WE+ platform (application Android/iOS, website)
- Serve customers by providing product information and resolving problems through phone calls, emails and WhatsApp for business.
- Input softcopy policy in WE+ Dashboard
- Take calls from customers that have been involved in accident, vehicle breakdown, or customers who need assistance with their vehicles and mobilizing help for such clients.
- Handle any complaints associated with claim include connect to Insurance Company to process new claims notification and collect accurate information and documents to proceed with the claim.
- Providing customers with detailed information about policies, products and complete claim forms.
- Input quotation slip, offering letter for sales team after verified by technical supportexpert
- Remainder insured about their renewal/installment
- Filling all documents sales team’s communication and customers.
- Record all conversations with customers with details of inquiries or complaints and action steps that were taken.
Willing to be placed in Lippo Thamrin
Job Description :
- Fully understand of insurance product and business flow in WE+ platform (application Android/iOS, website)
- Serve customers by providing product information and resolving problems through phone calls, emails and WhatsApp for business.
- Input softcopy policy in WE+ Dashboard
- Take calls from customers that have been involved in accident, vehicle breakdown, or customers who need assistance with their vehicles and mobilizing help for such clients.
- Handle any complaints associated with claim include connect to Insurance Company to process new claims notification and collect accurate information and documents to proceed with the claim.
- Providing customers with detailed information about policies, products and complete claim forms.
- Input quotation slip, offering letter for sales team after verified by technical supportexpert
- Remainder insured about their renewal/installment
- Filling all documents sales team’s communication and customers.
- Record all conversations with customers with details of inquiries or complaints and action steps that were taken.
Willing to be placed in Lippo Thamrin