Technical Support Officer
Responsibilities:
Troubleshooting technical issues.
Diagnosing and repairing faults.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications.
Managing multiple cases at one time.
Requirements:
Degree in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Understand Structured Query Language (SQL)
Mastering for business flow of the system
Proficiency in Windows/Linux/Mac OS.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Willing to be placed in Lippo Thamrin
Responsibilities:
Troubleshooting technical issues.
Diagnosing and repairing faults.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications.
Managing multiple cases at one time.
Requirements:
Degree in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Understand Structured Query Language (SQL)
Mastering for business flow of the system
Proficiency in Windows/Linux/Mac OS.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Willing to be placed in Lippo Thamrin