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Technical Support Officer

Salary undisclosed

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Responsibilities:

Troubleshooting technical issues.

Diagnosing and repairing faults.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Supporting the roll-out of new applications.

Managing multiple cases at one time.

Requirements:

Degree in computer science or information technology.

Prior experience in tech support, desktop support, or a similar role.

Understand Structured Query Language (SQL)

Mastering for business flow of the system

Proficiency in Windows/Linux/Mac OS.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.

Willing to be placed in Lippo Thamrin

Responsibilities:

Troubleshooting technical issues.

Diagnosing and repairing faults.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Supporting the roll-out of new applications.

Managing multiple cases at one time.

Requirements:

Degree in computer science or information technology.

Prior experience in tech support, desktop support, or a similar role.

Understand Structured Query Language (SQL)

Mastering for business flow of the system

Proficiency in Windows/Linux/Mac OS.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.

Willing to be placed in Lippo Thamrin