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Responsibility:
- Define & Monitor Key Performance indicators and align with Management and Stakeholder needs.
- Identify opportunities and define strategies for efficiencies in work process and innovative approaches to ASTRO's Hubs processes.
- Identify opportunities for process improvement within hub operations.
- Design and implement scalable solutions to enhance operational efficiency and accuracy.
- Lead data-driven projects to optimize key performance areas, including productivity, cost management, and error reduction.
- Manage implementation process to ensure the success of a project.
- Coordinates with various business units & vertical Operations to initiate projects/tasks, facilitate cross-functional collaboration to deliver the best possible results, develop, test, and refine business processes/practices.
- Creates a roadmap for Operational improvement needed to ensure progress in processes.
- Conduct relevant research, data analysis, and Implement high-value analyses that will deliver practical insights.
- Define & monitor end to end business process improvement initiatives with targeted results.
- Analyze fundamental problems in Operational and fulfillment based on North Star Metric rate that mainly come from Operational on the ground side and think strategically about the long-term solution and execute it by working together with other stakeholders.
- Coordinates with various business units & Vertical Operations to Initiate Projects/tasks, develop, test, and refine business processes/practices.
- Lead and mentor a team of associates to execute process excellence initiatives.
- Responsible for overall team management, including hiring, goal setting and delegation of work, training and development, coaching/mentoring and completing performance evaluations that are supported by collaboration with stakeholders.
Requirements:
- Bachelor's Degree from any major.
- Minimum 4 years of experience in an Operations Excellence Manager from a Logistic or E-commerce background.
- Experience leading by influence, and success in being a driver of change in an organization.
- Experience in managing cross-functional teams to perform process analysis, improvement and implementation.
- Proficiency in technical project management with customer focus.
- A strong leader with an ability to ideate and innovate.
- The "never-give-up" mindset and have a sense of urgency.
- High-energy individual with a can-do attitude.
- Willing to jump in and work alongside folks of all levels to identify issues and quickly find solutions.
- Quickly adapt in a fast paced environment.
- Strong in analytical skills and familiarity with business process improvement and are a best friend of data.
- Demonstrated ability to drive complex projects to completion using effective project management, communication and influence.
- Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities.
- Always strive to find the solution even when there is not enough clarity.
Responsibility:
- Define & Monitor Key Performance indicators and align with Management and Stakeholder needs.
- Identify opportunities and define strategies for efficiencies in work process and innovative approaches to ASTRO's Hubs processes.
- Identify opportunities for process improvement within hub operations.
- Design and implement scalable solutions to enhance operational efficiency and accuracy.
- Lead data-driven projects to optimize key performance areas, including productivity, cost management, and error reduction.
- Manage implementation process to ensure the success of a project.
- Coordinates with various business units & vertical Operations to initiate projects/tasks, facilitate cross-functional collaboration to deliver the best possible results, develop, test, and refine business processes/practices.
- Creates a roadmap for Operational improvement needed to ensure progress in processes.
- Conduct relevant research, data analysis, and Implement high-value analyses that will deliver practical insights.
- Define & monitor end to end business process improvement initiatives with targeted results.
- Analyze fundamental problems in Operational and fulfillment based on North Star Metric rate that mainly come from Operational on the ground side and think strategically about the long-term solution and execute it by working together with other stakeholders.
- Coordinates with various business units & Vertical Operations to Initiate Projects/tasks, develop, test, and refine business processes/practices.
- Lead and mentor a team of associates to execute process excellence initiatives.
- Responsible for overall team management, including hiring, goal setting and delegation of work, training and development, coaching/mentoring and completing performance evaluations that are supported by collaboration with stakeholders.
Requirements:
- Bachelor's Degree from any major.
- Minimum 4 years of experience in an Operations Excellence Manager from a Logistic or E-commerce background.
- Experience leading by influence, and success in being a driver of change in an organization.
- Experience in managing cross-functional teams to perform process analysis, improvement and implementation.
- Proficiency in technical project management with customer focus.
- A strong leader with an ability to ideate and innovate.
- The "never-give-up" mindset and have a sense of urgency.
- High-energy individual with a can-do attitude.
- Willing to jump in and work alongside folks of all levels to identify issues and quickly find solutions.
- Quickly adapt in a fast paced environment.
- Strong in analytical skills and familiarity with business process improvement and are a best friend of data.
- Demonstrated ability to drive complex projects to completion using effective project management, communication and influence.
- Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities.
- Always strive to find the solution even when there is not enough clarity.