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Field Engineer

Salary undisclosed

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Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Experience with NetApp storage environments in enterprise data centers.
  • Experience in multi-vendor environments and integration of NetApp solutions with other technologies.
  • Familiarity with cloud-based storage solutions and hybrid cloud architectures.
  • Strong documentation and project management skills.
  • Technical Proficiency: Solid understanding of NetApp hardware and software, including ONTAP, NetApp AFF, FAS, and N-Series storage solutions.
  • Installation Expertise: Hands-on experience with NetApp installations and configurations, including setting up RAID, NAS, SAN, and other storage protocols.
  • Networking Knowledge: Familiarity with networking concepts and protocols (TCP/IP, DNS, NFS, iSCSI, FC, etc.) as they relate to NetApp systems.
  • Troubleshooting Skills: Strong ability to diagnose and resolve hardware and software issues related to NetApp systems.
  • Customer Service: Excellent communication and customer service skills, with the ability to engage with clients at all levels and ensure satisfaction.

Certifications:

  • NetApp Certified Data Administrator
  • Data ONTAP 7-Mode
  • NetApp Certified Implementation
  • Engineer-SAN Specialists
  • NetApp Certified Storage Associate
  • Hybrid Cloud (NCSA)
  • NetApp Certified Data Administrator
  • ONTAP

Responsibilities:

  • Installation & Configuration: Lead and manage the end-to-end installation process of NetApp solutions (ONTAP, AFF, FAS series, etc.), ensuring that all systems are set up and configured according to customer requirements.
  • Troubleshooting: Diagnose and resolve technical issues on-site, providing swift resolution to minimize downtime. Escalate issues to higher-level engineering teams if necessary.
  • System Validation & Testing: Perform system validation and post-installation testing to confirm that NetApp solutions are fully operational and meeting performance expectations.
  • Documentation: Create and maintain accurate installation documentation, including network diagrams, configuration settings, and any troubleshooting steps taken.
  • Collaborate with Other Teams: Work closely with the sales, support, and engineering teams to ensure a smooth customer experience.
  • Travel Requirements: Frequent travel to client sites as required by the job.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Experience with NetApp storage environments in enterprise data centers.
  • Experience in multi-vendor environments and integration of NetApp solutions with other technologies.
  • Familiarity with cloud-based storage solutions and hybrid cloud architectures.
  • Strong documentation and project management skills.
  • Technical Proficiency: Solid understanding of NetApp hardware and software, including ONTAP, NetApp AFF, FAS, and N-Series storage solutions.
  • Installation Expertise: Hands-on experience with NetApp installations and configurations, including setting up RAID, NAS, SAN, and other storage protocols.
  • Networking Knowledge: Familiarity with networking concepts and protocols (TCP/IP, DNS, NFS, iSCSI, FC, etc.) as they relate to NetApp systems.
  • Troubleshooting Skills: Strong ability to diagnose and resolve hardware and software issues related to NetApp systems.
  • Customer Service: Excellent communication and customer service skills, with the ability to engage with clients at all levels and ensure satisfaction.

Certifications:

  • NetApp Certified Data Administrator
  • Data ONTAP 7-Mode
  • NetApp Certified Implementation
  • Engineer-SAN Specialists
  • NetApp Certified Storage Associate
  • Hybrid Cloud (NCSA)
  • NetApp Certified Data Administrator
  • ONTAP

Responsibilities:

  • Installation & Configuration: Lead and manage the end-to-end installation process of NetApp solutions (ONTAP, AFF, FAS series, etc.), ensuring that all systems are set up and configured according to customer requirements.
  • Troubleshooting: Diagnose and resolve technical issues on-site, providing swift resolution to minimize downtime. Escalate issues to higher-level engineering teams if necessary.
  • System Validation & Testing: Perform system validation and post-installation testing to confirm that NetApp solutions are fully operational and meeting performance expectations.
  • Documentation: Create and maintain accurate installation documentation, including network diagrams, configuration settings, and any troubleshooting steps taken.
  • Collaborate with Other Teams: Work closely with the sales, support, and engineering teams to ensure a smooth customer experience.
  • Travel Requirements: Frequent travel to client sites as required by the job.