Customer Success Lead
Placement in Alam Sutera (Hybrid)
About SuperApp
We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. SuperApp goes beyond passion and creativity to decipher social issues in our surroundings.
Key Responsibilities:
- Develop and execute customer success strategies to ensure client satisfaction and retention.
- Serve as the primary point of contact for key clients, addressing their needs and concerns promptly and effectively.
- Analyze customer feedback and data to identify areas for improvement and develop action plans accordingly.
- Collaborate with cross-functional teams to implement solutions that enhance the customer experience.
Requirements:
- Bachelor's degree in business administration, marketing, or a related field
- Proven experience in a customer-facing role, preferably in customer success or account management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical abilities with proficiency in data analysis and reporting tools.
Join SuperApp
At SuperApp, we are continuously providing equal, unparalleled opportunities across various business operating pillars from operations, commercial, and technology for all candidates from diverse types of backgrounds and expertise.
If you are someone with a high passion for delivering innovative work as part of your extraordinary career, are committed to self-integrity, enjoy working collaboratively, and are ready to work in an agile environment, you are very welcome to apply. You will also have tremendous opportunities to hone your functional skills and expertise in an area of specialization. The sheer variety of work we do, and the inherent experience of creating meaningful social impact it offers, provide an unbeatable platform from which to build a fulfilling career.
#GabungSedulurSuper and help solve Indonesia's unequal economic distribution
Customer Success Lead
Placement in Alam Sutera (Hybrid)
About SuperApp
We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. SuperApp goes beyond passion and creativity to decipher social issues in our surroundings.
Key Responsibilities:
- Develop and execute customer success strategies to ensure client satisfaction and retention.
- Serve as the primary point of contact for key clients, addressing their needs and concerns promptly and effectively.
- Analyze customer feedback and data to identify areas for improvement and develop action plans accordingly.
- Collaborate with cross-functional teams to implement solutions that enhance the customer experience.
Requirements:
- Bachelor's degree in business administration, marketing, or a related field
- Proven experience in a customer-facing role, preferably in customer success or account management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical abilities with proficiency in data analysis and reporting tools.
Join SuperApp
At SuperApp, we are continuously providing equal, unparalleled opportunities across various business operating pillars from operations, commercial, and technology for all candidates from diverse types of backgrounds and expertise.
If you are someone with a high passion for delivering innovative work as part of your extraordinary career, are committed to self-integrity, enjoy working collaboratively, and are ready to work in an agile environment, you are very welcome to apply. You will also have tremendous opportunities to hone your functional skills and expertise in an area of specialization. The sheer variety of work we do, and the inherent experience of creating meaningful social impact it offers, provide an unbeatable platform from which to build a fulfilling career.
#GabungSedulurSuper and help solve Indonesia's unequal economic distribution