Responsibilities:
• Provide second-level support for all non-ERP applications, troubleshooting and
resolving issues effectively.
• Create and maintain detailed documentation, including user guides, FAQs, and
technical documentation for non-ERP applications.
• Perform System Integration Testing (SIT) to ensure application stability before User
Acceptance Testing (UAT).
• Collaborate with cross-functional teams, including developers and business users, to
resolve application issues.
• Utilize a ticketing system to manage, track, and resolve application support requests
efficiently.
• Continuously monitor and improve application performance and usability.
• Provide training and support to end-users on application functionalities.
Requirements:
• Education: Bachelor’s degree in Computer Science, Information Technology, or a
related field.
• Experience: 1-2 years of experience in application support or a related role.
• Strong knowledge of SQL queries and database management for MySQL, PostgreSQL,
and SQL Server.
• Hands-on experience in supporting web and mobile applications in an operational
environment.
• Experience using a ticketing system (e.g., Jira, ServiceNow, Zendesk, or similar) for
issue tracking and resolution.
• Ability to work independently with minimal supervision while ensuring efficiency and
accuracy.
• Strong analytical and problem-solving skills to troubleshoot technical issues effectively.
• Excellent communication skills, both written and verbal, to interact with users and
stakeholders.
Responsibilities:
• Provide second-level support for all non-ERP applications, troubleshooting and
resolving issues effectively.
• Create and maintain detailed documentation, including user guides, FAQs, and
technical documentation for non-ERP applications.
• Perform System Integration Testing (SIT) to ensure application stability before User
Acceptance Testing (UAT).
• Collaborate with cross-functional teams, including developers and business users, to
resolve application issues.
• Utilize a ticketing system to manage, track, and resolve application support requests
efficiently.
• Continuously monitor and improve application performance and usability.
• Provide training and support to end-users on application functionalities.
Requirements:
• Education: Bachelor’s degree in Computer Science, Information Technology, or a
related field.
• Experience: 1-2 years of experience in application support or a related role.
• Strong knowledge of SQL queries and database management for MySQL, PostgreSQL,
and SQL Server.
• Hands-on experience in supporting web and mobile applications in an operational
environment.
• Experience using a ticketing system (e.g., Jira, ServiceNow, Zendesk, or similar) for
issue tracking and resolution.
• Ability to work independently with minimal supervision while ensuring efficiency and
accuracy.
• Strong analytical and problem-solving skills to troubleshoot technical issues effectively.
• Excellent communication skills, both written and verbal, to interact with users and
stakeholders.