Customer Service Leader (E-commerce)

Responsibilities:

• Bachelor's degree in Business, Communications, or related field.
• Minimum 2-3 years of experience in customer service, preferably in e-commerce or retail.
• Strong communication skills in English and Bahasa Indonesia (both verbal and written).
• Strong leadership and team management skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM tools, customer service software, and e-commerce platforms.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Willing to work in Central Cikarang

Requirement:

• Manage and coordinate various CS tasks and provided Customers with satisfactory pre-sales and after-sales excellent service. Conduct a close coordination with Operation to largely involves in generating sales.
• Lead the CS team under each brand to achieve sales performance, responsible for the deployment and. implementation of sales targets.
• Responsible for the daily management, supervision, guidance training and evaluation of the CS team, also improve the feedback and solution process of customer problems.
• Optimize CS quality in all aspect.Formulate CS training plan and organize the implementation, and continously improve CS staff's business skill through training. Organize:and guide the work of CS staff (return and exchangerefund, check)
• Manage customer files, establish customer relationship management methods.
• Use social media and other tools to sendpromotional and product information to customers
• Mantain customer relationship and increase customer viscosity Feedback and optimize the company's customer standards.
• Pay attention to the daily return and replacement,refund and after-sales issues; Parattention to the dynamics of the platforms, rules and activities, and provide reasonable suggestions for the developmentof the Brand.
• Assist the Superior todeal with other matters of the brand and stores; Particinate in the formulation andimplementation of pusiness promotion activities.
• Assess service statistics and prepare detailed reports on team performance .Able to communicate concisely our company policies to customer and team members.
• Authorized to involve in the making of CS Management plan together with the Brand Manager and CS. Provide suggestion for the CS manpower planning according to the platforms' traffic and needs .

Responsibilities:

• Bachelor's degree in Business, Communications, or related field.
• Minimum 2-3 years of experience in customer service, preferably in e-commerce or retail.
• Strong communication skills in English and Bahasa Indonesia (both verbal and written).
• Strong leadership and team management skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM tools, customer service software, and e-commerce platforms.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Willing to work in Central Cikarang

Requirement:

• Manage and coordinate various CS tasks and provided Customers with satisfactory pre-sales and after-sales excellent service. Conduct a close coordination with Operation to largely involves in generating sales.
• Lead the CS team under each brand to achieve sales performance, responsible for the deployment and. implementation of sales targets.
• Responsible for the daily management, supervision, guidance training and evaluation of the CS team, also improve the feedback and solution process of customer problems.
• Optimize CS quality in all aspect.Formulate CS training plan and organize the implementation, and continously improve CS staff's business skill through training. Organize:and guide the work of CS staff (return and exchangerefund, check)
• Manage customer files, establish customer relationship management methods.
• Use social media and other tools to sendpromotional and product information to customers
• Mantain customer relationship and increase customer viscosity Feedback and optimize the company's customer standards.
• Pay attention to the daily return and replacement,refund and after-sales issues; Parattention to the dynamics of the platforms, rules and activities, and provide reasonable suggestions for the developmentof the Brand.
• Assist the Superior todeal with other matters of the brand and stores; Particinate in the formulation andimplementation of pusiness promotion activities.
• Assess service statistics and prepare detailed reports on team performance .Able to communicate concisely our company policies to customer and team members.
• Authorized to involve in the making of CS Management plan together with the Brand Manager and CS. Provide suggestion for the CS manpower planning according to the platforms' traffic and needs .