IT Helpdesk Service Support
Salary undisclosed
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General Overview of this role:
Owns overall responsibility for the IT Helpdesk Service Support such as;
- Ensures all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately
- Manage performance and development of team members
- Complied to IT policies and processes to ensure consistent quality of service at a best cost.
- Interact (pro)actively with Service Level & Performance Management Team to ensure services and levels are aligned with business requirements
- Utilizing relationship management competency and collaborate to facilitate effective issue resolution and day-to-day operations
Requirement:
- Bachelor's degree in Computer Science / Information Systems / Business Administration or other related field (or equivalent work experience)
- Has at least five (3) years of IT work experience in Services Management in an environment similar in size and complexity to the organization (Banking Industry)
- ITIL (service management) certification combined with demonstrable and recent experience in working according to ITIL service management processes (required)
- Risk Management certification (preffered)
- Ability to identify and resolve both technical and personnel issues
- Knowledge of IT service processes (ITIL) and best practices
- Strong service delivery skills and relationship management skills
General Overview of this role:
Owns overall responsibility for the IT Helpdesk Service Support such as;
- Ensures all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately
- Manage performance and development of team members
- Complied to IT policies and processes to ensure consistent quality of service at a best cost.
- Interact (pro)actively with Service Level & Performance Management Team to ensure services and levels are aligned with business requirements
- Utilizing relationship management competency and collaborate to facilitate effective issue resolution and day-to-day operations
Requirement:
- Bachelor's degree in Computer Science / Information Systems / Business Administration or other related field (or equivalent work experience)
- Has at least five (3) years of IT work experience in Services Management in an environment similar in size and complexity to the organization (Banking Industry)
- ITIL (service management) certification combined with demonstrable and recent experience in working according to ITIL service management processes (required)
- Risk Management certification (preffered)
- Ability to identify and resolve both technical and personnel issues
- Knowledge of IT service processes (ITIL) and best practices
- Strong service delivery skills and relationship management skills