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IT Helpdesk Service Support

Salary undisclosed

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General Overview of this role:

Owns overall responsibility for the IT Helpdesk Service Support such as;

  • Ensures all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately
  • Manage performance and development of team members
  • Complied to IT policies and processes to ensure consistent quality of service at a best cost.
  • Interact (pro)actively with Service Level & Performance Management Team to ensure services and levels are aligned with business requirements
  • Utilizing relationship management competency and collaborate to facilitate effective issue resolution and day-to-day operations

Requirement:

  • Bachelor's degree in Computer Science / Information Systems / Business Administration or other related field (or equivalent work experience)
  • Has at least five (3) years of IT work experience in Services Management in an environment similar in size and complexity to the organization (Banking Industry)
  • ITIL (service management) certification combined with demonstrable and recent experience in working according to ITIL service management processes (required)
  • Risk Management certification (preffered)
  • Ability to identify and resolve both technical and personnel issues
  • Knowledge of IT service processes (ITIL) and best practices
  • Strong service delivery skills and relationship management skills

General Overview of this role:

Owns overall responsibility for the IT Helpdesk Service Support such as;

  • Ensures all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately
  • Manage performance and development of team members
  • Complied to IT policies and processes to ensure consistent quality of service at a best cost.
  • Interact (pro)actively with Service Level & Performance Management Team to ensure services and levels are aligned with business requirements
  • Utilizing relationship management competency and collaborate to facilitate effective issue resolution and day-to-day operations

Requirement:

  • Bachelor's degree in Computer Science / Information Systems / Business Administration or other related field (or equivalent work experience)
  • Has at least five (3) years of IT work experience in Services Management in an environment similar in size and complexity to the organization (Banking Industry)
  • ITIL (service management) certification combined with demonstrable and recent experience in working according to ITIL service management processes (required)
  • Risk Management certification (preffered)
  • Ability to identify and resolve both technical and personnel issues
  • Knowledge of IT service processes (ITIL) and best practices
  • Strong service delivery skills and relationship management skills