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Customer Service Support Manager

Salary undisclosed

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Agung Sedayu Group is a leading Jakarta-based property developer dating back to 1971. We specialize in one-stop living and business solutions, bringing together convenience and comfort for the ideal modern lifestyle.

Today, we invite you to be a part of development Agung Sedayu Group as Customer Service Support Manager.

Responsibilities

  • Manage requests/complaints/problems raised by residents by providing fast and effective responses and solutions, in order to increase satisfaction and maintain good relationships with residents.
  • Coordinate with the Estate Management team, Township Operations, and other teams regarding repair/maintenance/complaint requests from residents to ensure work is completed on time.
  • Prepare periodic reports that include satisfaction survey results, trend analysis, and key findings regarding resident experience, and provide recommendations for process improvements where necessary.
  • Carrying out all policies, instructions, tasks, and directions established by the leader in the future.
  • Work with shift system of 6 working days and 1 day off.

Qualifications

  • Education: Minimum Bachelor's Degree in all major.
  • Work Experience: 3 years in the same field as Manager.

For the detail of our company, check the link: https://www.agungsedayu.com/en.

For another opportunity, check #careeragungsedayu or our Instagram @asg_career.

*Only the shortlisted candidate will be contacted*

Good Luck!

Agung Sedayu Group is a leading Jakarta-based property developer dating back to 1971. We specialize in one-stop living and business solutions, bringing together convenience and comfort for the ideal modern lifestyle.

Today, we invite you to be a part of development Agung Sedayu Group as Customer Service Support Manager.

Responsibilities

  • Manage requests/complaints/problems raised by residents by providing fast and effective responses and solutions, in order to increase satisfaction and maintain good relationships with residents.
  • Coordinate with the Estate Management team, Township Operations, and other teams regarding repair/maintenance/complaint requests from residents to ensure work is completed on time.
  • Prepare periodic reports that include satisfaction survey results, trend analysis, and key findings regarding resident experience, and provide recommendations for process improvements where necessary.
  • Carrying out all policies, instructions, tasks, and directions established by the leader in the future.
  • Work with shift system of 6 working days and 1 day off.

Qualifications

  • Education: Minimum Bachelor's Degree in all major.
  • Work Experience: 3 years in the same field as Manager.

For the detail of our company, check the link: https://www.agungsedayu.com/en.

For another opportunity, check #careeragungsedayu or our Instagram @asg_career.

*Only the shortlisted candidate will be contacted*

Good Luck!