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Job Description:
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about Pantja
- Review arrival lists to welcome guests
- Anticipate guest needs and build rapport with customers
- Record information in the app daily
Requirement:
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English with proven communication abilities
- Computer literacy
- A customer-oriented and professional attitude
- Organizational and time-management skills
- Diploma or Vocational High School in Hospitality Management is preferred
Job Description:
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about Pantja
- Review arrival lists to welcome guests
- Anticipate guest needs and build rapport with customers
- Record information in the app daily
Requirement:
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English with proven communication abilities
- Computer literacy
- A customer-oriented and professional attitude
- Organizational and time-management skills
- Diploma or Vocational High School in Hospitality Management is preferred