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Guest Relations Officer

Salary undisclosed

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Job Description:

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about Pantja
  • Review arrival lists to welcome guests
  • Anticipate guest needs and build rapport with customers
  • Record information in the app daily

Requirement:

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English with proven communication abilities
  • Computer literacy
  • A customer-oriented and professional attitude
  • Organizational and time-management skills
  • Diploma or Vocational High School in Hospitality Management is preferred

Job Description:

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about Pantja
  • Review arrival lists to welcome guests
  • Anticipate guest needs and build rapport with customers
  • Record information in the app daily

Requirement:

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English with proven communication abilities
  • Computer literacy
  • A customer-oriented and professional attitude
  • Organizational and time-management skills
  • Diploma or Vocational High School in Hospitality Management is preferred