Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Manager

Salary undisclosed
Checking job availability...
Original
Simplified

Job Title: Customer Service Manager/ Unit Manager (E-commerce/BPO Industry)

Job Summary:

We are seeking a highly experienced Customer Service Manager with a strong background in e-commerce or BPO industries. The ideal candidate will have 5+ years of managerial experience, excellent English communication skills (C1 level or higher), and expertise in customer satisfaction (CSAT), quality monitoring, and profit & loss (P&L) management. The role involves leading customer service operations, ensuring high service quality, and coordinating with global teams.

Key Responsibilities:

  • Customer Service & Quality Management:
  • Oversee customer service operations to ensure exceptional service delivery.
  • Monitor and improve CSAT (Customer Satisfaction) scores through quality assurance programs.
  • Implement quality monitoring processes to assess and enhance service performance.
  • Financial & Performance Management:
  • Analyze and manage profit & loss (P&L) to optimize operational costs and revenue.
  • Develop and track key performance indicators (KPIs) related to customer support efficiency.
  • Team Leadership & Development:
  • Lead, mentor, and coach a team of customer service representatives or supervisors.
  • Conduct training programs to enhance customer service skills and performance.
  • Foster a culture of continuous improvement and high employee engagement.
  • Global Coordination & Communication:
  • Act as a key liaison between regional and global teams to ensure alignment in service strategy.
  • Communicate effectively with cross-functional teams to implement customer service policies.
  • Report insights, trends, and recommendations to senior leadership.
  • Technology & Reporting:
  • Utilize Microsoft Word, Excel, and PowerPoint for data analysis, reporting, and presentations.
  • Leverage CRM and customer service tools to monitor service quality and performance.

Key Requirements:

  • English proficiency: Fluent (minimum C1 level – certification required).
  • Experience: 5+ years of managerial experience in e-commerce or BPO industries.
  • Strong knowledge of CSAT, quality monitoring, and customer satisfaction management.
  • Mandatory: Experience in profit & loss (P&L) calculations and financial analysis.
  • Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint for reporting and presentations.
  • Education: Minimum Diploma or Bachelor’s Degree from any field.

Job Title: Customer Service Manager/ Unit Manager (E-commerce/BPO Industry)

Job Summary:

We are seeking a highly experienced Customer Service Manager with a strong background in e-commerce or BPO industries. The ideal candidate will have 5+ years of managerial experience, excellent English communication skills (C1 level or higher), and expertise in customer satisfaction (CSAT), quality monitoring, and profit & loss (P&L) management. The role involves leading customer service operations, ensuring high service quality, and coordinating with global teams.

Key Responsibilities:

  • Customer Service & Quality Management:
  • Oversee customer service operations to ensure exceptional service delivery.
  • Monitor and improve CSAT (Customer Satisfaction) scores through quality assurance programs.
  • Implement quality monitoring processes to assess and enhance service performance.
  • Financial & Performance Management:
  • Analyze and manage profit & loss (P&L) to optimize operational costs and revenue.
  • Develop and track key performance indicators (KPIs) related to customer support efficiency.
  • Team Leadership & Development:
  • Lead, mentor, and coach a team of customer service representatives or supervisors.
  • Conduct training programs to enhance customer service skills and performance.
  • Foster a culture of continuous improvement and high employee engagement.
  • Global Coordination & Communication:
  • Act as a key liaison between regional and global teams to ensure alignment in service strategy.
  • Communicate effectively with cross-functional teams to implement customer service policies.
  • Report insights, trends, and recommendations to senior leadership.
  • Technology & Reporting:
  • Utilize Microsoft Word, Excel, and PowerPoint for data analysis, reporting, and presentations.
  • Leverage CRM and customer service tools to monitor service quality and performance.

Key Requirements:

  • English proficiency: Fluent (minimum C1 level – certification required).
  • Experience: 5+ years of managerial experience in e-commerce or BPO industries.
  • Strong knowledge of CSAT, quality monitoring, and customer satisfaction management.
  • Mandatory: Experience in profit & loss (P&L) calculations and financial analysis.
  • Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint for reporting and presentations.
  • Education: Minimum Diploma or Bachelor’s Degree from any field.