Key Account Manager

We are seeking a dynamic and results-driven Account Manager to join our team and take ownership of managing and nurturing relationships with our valued clients. As an Account Manager, you will play a pivotal role in driving revenue growth, maximizing customer satisfaction, and expanding our business reach.

Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients, understanding their business needs, objectives, and challenges.
• Account Growth: Identify opportunities to upsell, cross-sell, and expand services/products within existing accounts to achieve revenue targets.
• Sales Strategy: Develop and execute account-specific sales strategies that align with overall business goals and objectives.
• Negotiation: Negotiate pricing, contracts, and terms with clients, ensuring mutually beneficial agreements that drive value for both parties.
• Needs Analysis: Conduct in-depth needs analysis discussions with clients to uncover pain points and propose tailored solutions that address their unique requirements.
• Collaboration: Collaborate with internal teams such as marketing, product, and customer support to ensure seamless client onboarding, satisfaction, and issue resolution.
• Market Awareness: Stay informed about industry trends, competitive landscape, and market dynamics to provide clients with relevant insights and solutions.
• Pipeline Management: Maintain accurate and up-to-date sales pipelines, forecasts, and account plans using CRM tools.
• Reporting: Provide regular reports on sales activities, achievements, and challenges to the sales leadership team.
• Customer Retention: Proactively address client concerns, manage expectations, and ensure high levels of customer satisfaction to promote long-term partnerships.

Qualifications:

• Bachelor's Degree: A bachelor's degree in Business Administration, Sales, Marketing, or a related field is preferred.
• Sales Experience: Proven track record of success in sales or account management roles, with a focus on B2B sales and client relationship management.
• Excellent Communication: Exceptional verbal and written communication skills, with the ability to present complex ideas and solutions effectively.
• Negotiation Skills: Strong negotiation skills with the ability to close deals and achieve win-win outcomes.
• Problem-Solving: Effective problem-solving skills to address client challenges and tailor solutions accordingly.
• Customer-Focused: Deep understanding of customer needs, and a passion for providing outstanding customer experiences.
• Time Management: Strong organizational and time management skills to effectively prioritize tasks and manage multiple accounts.
• Tech-Savviness: Proficiency in using CRM software, Microsoft Office, and other sales tools.
• Adaptability: Ability to thrive in a fast-paced, changing environment and adapt to new products, services, and market trends.
• Team Player: Collaborative mindset with the ability to work well within cross-functional teams.

If you're a self-motivated individual with a passion for building relationships, driving sales, and exceeding targets, we invite you to apply for the Sales Account Manager position. Join our team and contribute to our growth by delivering value to our clients and ensuring their success.

Potential candidate may send the CV to: [email protected]