Epicareer Might not Working Properly
Learn More

Quality Assurance Compliance Specialist

Salary undisclosed

Checking job availability...

Original
Simplified

Requirements

  • Bachelor’s degree in Education, Business Management, or a related field.
  • Additional certifications in Quality Management, Six Sigma, or ISO standards are a plus.
  • Minimum of 2-4 years of experience in a quality assurance or compliance role, preferably in the education or training sector.
  • Familiarity with quality assurance frameworks, standard operating procedures (SOPs), and audit practices.
  • Experience with customer satisfaction metrics such as NPS (Net Promoter Score).
  • Excellent analytical and problem-solving skills with the ability to interpret data.
  • Attention to detail and ability to ensure consistency in processes and procedures.
  • Strong communication skills to work cross-functionally with management, trainers, and staff.
  • Ability to design, implement, and handle end-to-end audit management.\

Responsibilities

  • Develop and implement a quality assurance framework and KPIs to ensure educational services meet high standards.
  • Ensure compliance with regulatory requirements, conducting regular audits and keeping policies updated.
  • Create and maintain SOPs for all processes, performing regular internal audits for adherence and improvement.
  • Monitor and improve NPS by analyzing feedback and working with teams to enhance student satisfaction.
  • Train staff on quality standards, compliance, and SOP implementation to maintain consistency.
  • Lead continuous improvement initiatives using data-driven insights to enhance teaching and operational processes.
  • Prepare reports for senior management on QA, compliance, audits, and NPS metrics, maintaining accurate records.