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Ecommerce Supervisor

Salary undisclosed

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Company Description

Pongo provides live streaming operational services for various e-commerce channels, such as Tiktok, Lazada and Shopee. In addition, Pongo also acts as a bridge between brands and live streamers to maximize sales by interacting directly with their consumers. Until now, Pongo has also gradually collaborated with many brands, such as Taotronics, Eraclean, Baseus, Meiling, Ravpower, Dazzle Me, Life Space, D.S.M, Acome, Joyseus, Perfin and many more. Our company headquarter is based in Shenzhen, China with more than 50 employees. Currently we are looking to expand our Indonesia team to help us serves and meet our 2021 business goals.

Role Description

  • Fully responsible for marketplace store operations and management : campaign submission, uploading SKU and promotion, uploading store deco, replying chats
  • Manage and monitoring online store’s stock.
  • Set-up and optimise additional online sales channels.
  • Optimize the usage of online platform marketing tools.
  • Create livestream strategy, sales report, and data analysis.
  • Keep up to date with industry trends, conduct competitor research and anticipate changes in Customer demand patterns.
  • Monitor online customer feedback and act as liaison with customer to work with or resolve customer or product situations.
  • Manage operational online store including but not limited to Create and maintain store content and ensure all content is up to date and add products to store categories.
  • Act as liaison officer to communicate all online stores program and needs with third party market place Coordinate with other department, Customer service and Warehouse for better result.

Qualifications

  • Minimum 1 year experience as store ops/management (Tokopedia, Lazada, Shopee, Blibli, dll)
  • Computer literacy.
  • Fluent in English.
  • Proactive, practical and obedient.
  • High sense of integrity and commitment.
  • Willing to be placed at Cempaka Putih (WFO)
  • Good communication, coordination, analysis and expression skills.
  • Min. Diploma III or above, major is not specified; passionate in e-commerce, live streaming strategy or Internet industry development.