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Contact Center Trainer

Salary undisclosed

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PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

- Conduct training sessions on customer service skills, assessing staff to boost professionalism and efficiency.

- Update and enhance training materials for effective onboarding, increasing team morale and reducing turnover.

- Collaborate with departments to identify training needs and develop solutions that improve employee development and service quality.

Qualifications:

- Min. Diploma in any field.

- Min. 2 years of experience in training and development, Contact Center in E-commerce experience is a great advantage.

- Advanced English proficiency (written and spoken); B2 level or higher preferred.

- Knowledge of chat customer service metrics (satisfaction, resolution times).

- Flexibility to work on a shifting schedule.

- Able to work on-site in Jakarta and start immediately (preferred).

Kindly submit your application through this link: bit.ly/HiringJKT-Transcosmos

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

  • Fulfilling Career
  • Professional Growth
  • Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
  • Growing Culture